Quentin Haywood
Joliet,IL
Summary
Results-driven professional with extensive experience in strategic leadership and operational excellence. Demonstrated success in fostering team collaboration, driving organizational growth, and adapting to evolving business needs. Skilled in strategic planning, financial management, and stakeholder engagement. Recognized for strong decision-making abilities and unwavering focus on achieving measurable outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
ATM President/Owner
Haywood Holdings LLC
03.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Works closely with vendors, management and regulatory authorities regarding ATM placement;
- Prepares written proposals or requests;
- ATM Maintenance and team management;
- Assesses customer needs and recommends effective strategies;
- Performs a cost benefit and risk analysis;
- Negotiates pricing to optimize profitability of related product or service solutions
- Contributes to the Bank's deposit growth strategies and goals;
- Generates additional revenue from Bank ATM and POS products and services;
- Attains established individual, department and Bank goals. Oversees the handling of ATM related
electronic fund transfer (EFT) customer disputes or fraudulent issues in accordance with state and
federal regulations; - Performs direct supervisory duties of ATM staff and coordinates staff for coverage in all related areas;
- Control and manage all document related the field;
- Support and monitor ATM Cash Management and reporting;
- Support ATM Cash loading and management;
- Hardware and Software Management and system analysis;
Material Management Supervisor
Knapp
11.2021 - Current
- Quality checks on goods received
- Manage over 300+ employees
- 300 million dollar projects
- Knowledge with SAP system EWM
- Ordering of missing/damaged materials
- Moving material for distribution center build out
- Optimizing loads to ensure operational efficiency
- Loading, unloading, and receiving conveyor parts for installation
- Transporting materials to different locations within the facility
- Securing loads to the machine before transportation
- Operating and managing technical equipment
- Identifying workplace safety hazards
- Adhering to safety management standards
- Adhering to production/installation schedules
Dock Supervisor
YRC Freight
03.2021 - 11.2021
- Communicates company safety program enforces safety rules and compliance with all government regulations
- Maintain a safe work environment at all times
- Interact daily with internal and external customers to deliver exceptional customer service to meet and exceed customer expectations and provide on-time and quality delivery of freight
- Collaborate with interdepartmental teams and other functions to achieve work objectives and ensure seamless movement of freight
- Supervise and direct all activities of dockworkers and other support staff engaged in the loading and unloading of freight
- Prepare and plan daily utilization of resources to ensure a consistent and efficient operation
- Conduct effective employee pre-shift meetings
- Supervise and observe the loading of trucks to determine conformance to loading patterns to prevent damage to freight during transit and that the safe operation of the truck will not be jeopardized
- Utilize independent judgment and effectively recommend personnel actions in accordance with company policy, procedures and contractual language
- Completes necessary paperwork/data input accurately and in a timely manner to ensure an efficient and steady flow of information
- Manage work assignments, monitor performance and provide training on duties, policies and procedures
- Utilize work method programs for training and education to motivate employees to improve performance and quality of work
- Communicate clear performance expectations to ensure high-performance work environment and proactively provide specific, balanced and timely coaching/feedback to reinforce and encourage high performance and promote a culture of teamwork
- Maintain knowledge of applicable Collective Bargaining Agreements (CBA)
- Interact with facility Office & Yard Operations, along with clerical personnel, to properly service customer shipments in a timely/cost effective fashion
Route Supervisor
Gardaworld Logistics
02.2017 - 03.2021
- Supervise over 155+ employees
- Coordinating and scheduling of Armored and ATM routes to meet all customer requirements and assists with routes and re-routes when necessary
- Assigns vehicles to designated routes and maintains contact with the vehicle services department
- Completes daily billing and route productivity reports
- Assist with the preparation of payroll, incentives, worker's compensation and accident reports
- Maintains branch security during opening, closing and hours of operation
- Secures inventories by executing controls and ensuring strict compliance with security procedures
- Proactively reduces risk exposure and ensures implementation of measures to reduce work's compensation injury costs and security losses within the market
- Assisted with processing and training of new employees
Customer Service Associate
Walgreens
02.2015 - 02.2017
- Provides customers with courteous, friendly, fast, and efficient service
- Recommends items for sale to customer and recommends trade-up and/or companion items
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
- Completes resets and revisions as directed
Program Staff
West Suburban Special Recreation Association
01.2008 - 01.2016
- Plan, Implement and Supervise assigned program activities
- Train, develop and evaluate Recreation Leaders in: effective behavior management techniques, disability awareness, leading program activities and engaging participants in daily program activities
- Maintain appropriate paperwork- planning programs, complete weekly and final program evaluations and complete seasonal part-time/volunteer staff evaluations
- Gather, load, transport and set up all necessary program equipment
- File incident reports and perform emergency care in accordance to WSSRA safety program
- Supervision and care of individuals including behavior management, dispensing medication and assistance in daily self-care
Education
Bachelor's Degree -
DePaul University
11-2026
High School Diploma -
Oak Park and River Forest High School
06.2010
Skills
- Employee Orientation
- Typing
- Microsoft Office
- Microsoft Word
- PowerPoint
- Microsoft Excel
- Teams
- SAP
- Leadership team building
- Organizational leadership
- Strategic planning
- Operational excellence
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- OSHA Certified
- First Aid Certification
- Illinois Driver's License Class C
- Forklift Certification
- Aerial/Scissor Lift
Timeline
ATM President/Owner
Haywood Holdings LLC
03.2023 - Current
Material Management Supervisor
Knapp
11.2021 - Current
Dock Supervisor
YRC Freight
03.2021 - 11.2021
Route Supervisor
Gardaworld Logistics
02.2017 - 03.2021
Customer Service Associate
Walgreens
02.2015 - 02.2017
Program Staff
West Suburban Special Recreation Association
01.2008 - 01.2016
High School Diploma -
Oak Park and River Forest High School
Bachelor's Degree -
DePaul University
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