Quentin Mays
Willingboro
Summary
Detail-oriented business owner with extensive experience in managing operations and cultivating client relationships. Skilled in negotiation and digital marketing, successfully implementing strategies that lead to increased customer satisfaction and repeat business.
Overview
28
28
years of professional experience
Work History
Business Owner
WWR Promotions
01.2020 - Current
- Developed and implemented business strategies to enhance market presence and customer engagement.
- Oversaw daily operations, ensuring efficient workflow and adherence to quality standards.
- Managed financial planning, budgeting, and forecasting to drive profitability and sustain growth.
- Built and maintained relationships with key club promoters
- Implemented digital marketing club campaigns, social media, and email marketing tools.
- Promote Music to Nightclubs
Franchise Owner
JAN-PRO Cleaning
09.2008 - Current
- Managed daily operations to ensure high-quality cleaning services and customer satisfaction.
- Developed training programs for new staff on cleaning protocols and safety procedures.
- Optimized scheduling processes to improve workforce efficiency and service delivery.
- Implemented quality control measures to maintain service standards across multiple franchise locations.
- Cultivated strong relationships with clients, resulting in increased referrals and repeat business.
Business Owner/Operator
World WIDE Recordings
01.2004 - Current
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Radio Promotion and Music Campaigns
- Managed artists
- Booked artists for performances venues and in-store
- Place music CDs in-store and online.
Owner/Operator
Mays and Lewis LLC
05.1998 - Current
- Developed and implemented operational strategies to enhance service delivery and client satisfaction.
- Managed daily business operations, ensuring efficiency and adherence to industry standards.
- Managed day-to-day business operations.
Delivery Driver
Edible Arrangements
04.2006 - 09.2008
- Delivered packages efficiently, ensuring timely arrivals and customer satisfaction.
- Operated delivery vehicle while adhering to all traffic laws and safety regulations.
- Managed routing software to optimize delivery paths and reduce fuel consumption.
- Maintained accurate records of deliveries, addressing discrepancies promptly.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Order Picker
CVS Distribution Center
05.2000 - 06.2005
- Accurately picked and packed orders according to customer specifications.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
- Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Reviewed order slips, picked products and staged merchandize to be shipped.
Education
High School Diploma -
Buckingham County High Scool
Buckingham, VA06-1992
Skills
- Customer relations
- Consulting
- Records organization and management
- Attention to detail
- Driven and determined
- Social media marketing
- Negotiation and persuasion
- Negotiation
Languages
English
Timeline
Business Owner
WWR Promotions
01.2020 - Current
Franchise Owner
JAN-PRO Cleaning
09.2008 - Current
Delivery Driver
Edible Arrangements
04.2006 - 09.2008
Business Owner/Operator
World WIDE Recordings
01.2004 - Current
Order Picker
CVS Distribution Center
05.2000 - 06.2005
Owner/Operator
Mays and Lewis LLC
05.1998 - Current
High School Diploma -
Buckingham County High Scool