Quentin Morgan
Atlanta,GA
Summary
Proven Detention Officer with a track record of enhancing facility safety by implementing effective de-escalation techniques and conducting thorough inspections. Skilled in emergency response and behavioral observation, demonstrating exceptional patience and tolerance. Excelled in cash handling and inventory control, significantly reducing stock shortages.
Overview
6
6
years of professional experience
Work History
Detention Officer
Coweta County Sheriff's Office
Newnan, GA
11.2023 - 03.2024
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Attended to feeding, housing, and physical well-being of inmates.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
- Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
- Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
- Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
Cashier
RaceTrac
Ft. Pierce, FL
07.2021 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Detention Aide
St Lucie County Sheriff’s Office
Ft. Pierce, FL
01.2022 - 09.2022
- Contributed to the overall safety of the facility by promptly addressing maintenance issues and hazards that could pose potential risks to staff or inmates.
- Ensured accurate record-keeping through detailed documentation of incidents, inmate movements, and activities in logbooks and electronic databases.
- Increased security within the facility by operating surveillance systems and monitoring all entry points during assigned shifts.
- Collaborated with other detention officers to effectively manage daily operations while adhering to established policies and procedures.
- Provided support during emergencies, such as fights or medical crises, effectively deescalating situations and preventing further harm.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
Bagger
Publix
Vero Beach, FL
11.2020 - 02.2022
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Maintained customer satisfaction by assisting with carrying out goods.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Demonstrated flexibility in scheduling, adapting to various shifts as needed to support the store''s operational needs.
Cashier
Loves Travel Stop
Ft. Pierce, FL
09.2019 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cashier
Big Shots
Vero Beach, FL
09.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate Of Arts And Sciences - Criminal Justice
Indian River State College
Ft. Pierce, FL12.2021
High School Diploma -
Sebastian River High School
Sebastian, FL05.2019
Skills
- Patience and Tolerance
- Emergency Response
- Behavioral observation
- Physical restraint
- De-Escalation Techniques
- Time management skills
- Cash Handling
- Money Handling
- Inventory Control
Timeline
Detention Officer
Coweta County Sheriff's Office
11.2023 - 03.2024
Detention Aide
St Lucie County Sheriff’s Office
01.2022 - 09.2022
Cashier
RaceTrac
07.2021 - 11.2023
Bagger
Publix
11.2020 - 02.2022
Cashier
Loves Travel Stop
09.2019 - 09.2020
Cashier
Big Shots
09.2018 - 01.2019
Associate Of Arts And Sciences - Criminal Justice
Indian River State College
High School Diploma -
Sebastian River High School