Quentin Townsend
Fresno,CA
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
20
20
years of professional experience
Work History
Operations Manager
Amazon.com
Visalia, CA
09.2021 - Current
- Lead a team of over 100 salaried management, support staff and Amazon associates on day to day operations at a non-sortable fulfillment center of over 1 million sq ft
- Drive creation of staffing plans, schedules, quality initiatives, process change initiatives, and other projects
- Change/Six Sigma initiatives to enable the functional Area and ultimately the FC to meet and exceed
- Daily business planning
- Set/ clarify requirements and expectations for Area Managers
- Measure performance, provide feedback, and hold Area Managers accountable for their performance and the performance of their departments
- Take proactive steps to ensure that best practices are shared across all departments, shifts and among the network
- Work closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&LP Manager, and Other Sr Operations leaders to build and secure support and resources for projects and initiatives, as well as providing needed support and resources for other staff initiatives
- Surface issues with potential to affect multiple functional areas, along with ideas for solutions, to SrOps, General Manager and / or HR.
- Review team performance daily in areas of quality and productivity. Analyze data and develop best practices for teams to meet or exceed benchmark rates and standards.
P&D Manager /Sort Manager
FedEx Ground
Fresno, CA
04.2011 - 05.2021
- Coach, train, and direct a staff of over 100 employees, including package handlers, clerical staff, and operations managers to ensure compliance with FXG policies and procedures as well as government regulations
- Oversee the consolidation and distribution of packages, as well as the unloading and loading of trailers, trucks and vans
- Coordinate maintenance of building and company owned equipment
- Tracked production and quality using various sources of data to proactively identify deficiencies.
- Maintain working relationships with large volume shippers and vendors on all levels to ensure operating efficiency
- Promote the growth and development of direct reports as the next leaders of FedEx ground by using Quality Driven Management processes and servant leadership principles.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Organized records of vehicles, schedules and completed orders.
- Conducted research to address shipping errors, packaging mistakes, and sources of waste in the transportation stream.
- Directed activities of third-party vendors performing repairs and maintenance to equipment, vehicles, and facilities.
- Promoted the brand at community events, conferences, recruitment fairs and through ongoing networking efforts.
Service Manager Instructor (SMI)
FedEx Ground
South Bend, IN
04.2007 - 03.2011
- Direct and lead a staff of 20-30 package handlers in the sorting, delivering, and handling of packages efficiently
- Responsible for hiring, training, retention and ensuring productivity and service goals are attained
- Restructured the hiring process for the facility to ensure key information was delivered during introductory tours, which reduced new hire turnover by 43%.
- Foster positive working relationships with a workforce of over 75 independent contractors and drivers
- Host quarterly business review meeting with service providers and schedule ride alongs to verify attainment of business expectations for productivity and safety.
- Maintain accurate documents and files
- Promote safety, conduct driver orientation, and new yard switcher training
- Instruct temporary driver candidates and contractor sourced drivers on S.A.F.E driving techniques (Survey, Adjust, Forecast, Execute) through a 5-day defensive course combining creatively presented classroom material with obstacle courses real-world scenarios.
- Coordinate linehaul activities for the South Bend co-location, including arrival/dispatch, schedule creation, and record keeping in accordance with DOT and FMCSA standards.
- 4 time operation of the year winner in shift productivy
- 1 time best in company for productivity for small size stations
Service Manager
Fed Ex Home Delivery
Lansing, MI
01.2006 - 04.2007
- Direct and lead a staff of 10-15 employees in the efficient handling of package for one of the most productive HD facilities in the NCE Region
- Setup routes, distribute package volume in coordination with business owner route plans using the VRP system
- Promoted to this position as a package handler while maintaining a full course load of classes at Michigan State University.
Customer Service Representative
Thrifty Car Rental
Lansing, MI
01.2004 - 10.2004
- Responsible for the preparation of rental vehicles, customer pickup/drop off, and attaining monthly sales goals
- Focus on marketing of business travelers and retention of current customers through excellence in individual customer service.
Education
Bachelor of Science degree - Packaging
Michigan State University
Skills
Supply chain distribution
Budgeting and forecasting
Staff Management
Vendor sourcing
Distribution center management
Raw materials, packaging and production
Logistics Management
Contract Management
Customer relations specialist
Work flow planning
Cost reduction strategies
Oracle, Peoplesoft, Kronos
Additional Information
- Authorized to work in the US for any employer
Affiliations
Jack and Jill of America- Father Auxilliary Member
Timeline
Operations Manager
Amazon.com
09.2021 - Current
P&D Manager /Sort Manager
FedEx Ground
04.2011 - 05.2021
Service Manager Instructor (SMI)
FedEx Ground
04.2007 - 03.2011
Service Manager
Fed Ex Home Delivery
01.2006 - 04.2007
Customer Service Representative
Thrifty Car Rental
01.2004 - 10.2004
Bachelor of Science degree - Packaging
Michigan State University