Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quenzaletha Smith

Brooklyn,NY

Summary

Qualified professional in guest hospitality and excellent experience in cleaning and maintaining guest rooms and following hotel guidelines in bringing forth the best service to it's guest .

Overview

32
32
years of professional experience

Work History

Home Health Aide

Home Instead Senior Care Home
Manhattan, New York
06.2012 - Current
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.

• In charge of meals and keeping surroundings

clean,making sure to incorporate the proper

hygiene and sanitation in daily activities.

•. Make sure patient is clean and all safe.

Home Health Caregiver

Partners in Care Home Care
Manhattan, New York
01.2012 - 03.2012
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Documented patient status and reported changes in care needs.

Private Aide

Sharon Neiss
Springfield , NJ
01.2007 - 06.2010
  • Prepared meals according to dietary requirements of the client.
  • Recorded client status progress and challenges in logbooks and reports.
  • Make sure patient is clean and safe at all times.

Housekeeping Room Attendant/Night Shift Filler

Doubletree By Hilton Austn Texas
Austin, TX
03.2003 - 11.2003
  • Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
  • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
  • Participated in regular training sessions related to hospitality industry trends and best practices.
  • Assist with cleaning rooms overnight .

• Turn down service ,take guest request .

• Maintain lobby Area, pool deck .

Housekeeper/Vacation Nanny

FDR Pebbles (Jamaica)
Jamaica , W.I
06.2000 - 03.2003
  • Clean and maintained rooms ,make sure to replenish towels and amenities to hotel standards.
  • Stock mini bars
  • Assist guest by providing detail information on tours ,make sure that kids and family have a great time and making sure all complaints are resolved in a timely manner.

Front Desk Cashier

Seafood house restaurant
, W.I
04.1993 - 09.1996
  • Responsible for counting the contents of cash register drawer at the end of each shift.
  • Provided excellent customer service by responding to inquiries promptly and professionally.
  • Assisted in training new employees on front desk operations and customer service standards.

• Taking call and taking reservations .

Education

Certified Nurse’s Aide/Certificte

Manhattan Institute
Manhattan, NY
03-2010

GED -

Hope Center
Brooklyn, NY
06-2008

Typing/Receptionist

New Era Business Institute
Jamaica , W.I
06-1994

High School Diploma -

William Knibb Memorial High School
Jamaica , W.I
07-1991

Skills

  • Cleaning and maintaining guest rooms and other areas
  • Taking and making sure guest requests are resolved in a timely manner
  • Turn down service
  • Have excellent communications and interpersonal skills

Timeline

Home Health Aide

Home Instead Senior Care Home
06.2012 - Current

Home Health Caregiver

Partners in Care Home Care
01.2012 - 03.2012

Private Aide

Sharon Neiss
01.2007 - 06.2010

Housekeeping Room Attendant/Night Shift Filler

Doubletree By Hilton Austn Texas
03.2003 - 11.2003

Housekeeper/Vacation Nanny

FDR Pebbles (Jamaica)
06.2000 - 03.2003

Front Desk Cashier

Seafood house restaurant
04.1993 - 09.1996

Certified Nurse’s Aide/Certificte

Manhattan Institute

GED -

Hope Center

Typing/Receptionist

New Era Business Institute

High School Diploma -

William Knibb Memorial High School
Quenzaletha Smith