Queria Smith
Summary
Highly motivated and goal-driven individual with a strong desire to take on new challenges. Known for a solid work ethic, exceptional adaptability, and outstanding interpersonal skills. A quick learner, capable of rapidly mastering new skills and efficiently contributing to team efforts. Committed to delivering excellence while maintaining a positive and collaborative work environment.
Overview
11
11
years of professional experience
Work History
Correspondence and Dispute Specialist II
Shellpoint Mortgage Servicing
Greenville, SC
01.2025 - Current
- Prioritize and complete tasks in accordance with regulatory deadlines, ensuring compliance with all relevant laws and procedures.
- Research issues to identify the root causes of disputes or complaints, and develop a clear plan of action for resolution.
- Ensure that necessary actions and corrections are made to accounts to effectively resolve disputes and complaints.
- Compose formal written responses to borrowers or their authorized representatives, providing clear and accurate final resolutions to issues.
Loan Administration Specialist QA
Shellpoint Mortgage Servicing
Greenville, SC
12.2023 - 01.2025
- Managed daily task queues, including processing returned payments, handling items in the reversal queue, and approving fee waivers.
- Ensured accuracy and compliance in loan administration tasks, conducting thorough financial data analysis while adhering to evolving regulatory requirements.
- Executed general payment processing responsibilities in a high-volume, fast-paced environment, ensuring efficiency and accuracy.
- Processed daily return checks, bank adjustments, and encoding error resolutions to maintain seamless financial operations.
Technical Support Representative
Verizon Wireless
Remote, SC
07.2018 - 08.2023
- De-escalated customer concerns using proven conflict resolution and problem-solving techniques to ensure positive outcomes.
- Provided technical support, troubleshooting phone configurations, connectivity issues, and service functionality to enhance the user experience.
- Educated customers on special pricing opportunities, promotions, and company offerings to improve engagement and satisfaction.
- Delivered exceptional service and support, fostering strong customer relationships and paving the way for future business opportunities.
Claims Adjuster
Esurance, Allstate Insurance
Greenville, SC
02.2017 - 07.2018
- Adhered to company and insurance client guidelines in claims processing, estimate writing, and claim closures, ensuring compliance and accuracy.
- Conducted thorough claim investigations, applying insurance policies and guidelines to provide precise assessments and fair settlements.
- Streamlined claims processes, reducing resolution time, and enhancing client satisfaction through efficient negotiation and problem-solving strategies.
- Collaborated with adjusters, policyholders, and repair professionals to facilitate smooth claim resolutions, and maintain positive client relationships.
Sales Representative
Spectrum
Simpsonville, SC
10.2013 - 01.2016
- Identified customer needs to recommend relevant product solutions, promotions, and services, consistently meeting or exceeding target budgets.
- Developed customized sales techniques to successfully sell and upsell services to both new and existing clients, maximizing revenue opportunities.
- Enhanced customer purchasing experiences, fostering long-term relationships and driving repeat business.
- Analyzed sales trends and customer feedback to refine sales strategies and improve overall customer satisfaction.
Education
High School Diploma -
Southside High
Greenville, SC05-2010
Skills
- Data Analysis
- Critical Thinking
- Research
- Reporting Abilities
- Verbal and Written Communication
- Executive Communication
Timeline
Correspondence and Dispute Specialist II
Shellpoint Mortgage Servicing
01.2025 - Current
Loan Administration Specialist QA
Shellpoint Mortgage Servicing
12.2023 - 01.2025
Technical Support Representative
Verizon Wireless
07.2018 - 08.2023
Claims Adjuster
Esurance, Allstate Insurance
02.2017 - 07.2018
Sales Representative
Spectrum
10.2013 - 01.2016
High School Diploma -
Southside High
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