Queshaun Thompkins
Atlanta,GA
Summary
High performing customer service representative providing exceptional support and resolving customers inquires. 6 Years of experience impacting organizational outcomes through time management, communications and administrative tasks. Results-driven in professional skilled researching legal case information and preparing necessary correspondence with strong understanding of legal terminology. Adept in maintaining confidential records and client information. Passionate in collaborating administrative tasks and supporting legal teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
International Wheelchair Agent
Unifi
09.2022 - Current
- Provided efficient customer support with friendly, professional, and patient attitude
- Completed customer insight report and input thousands of sensitive data
- Trained numerous new hires on company specific policies, procedures, and compliance guidelines
- Politely addressed any customers complaints, escalating to management when necessary.
- Transported over 50 passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
Store Associate
Bargain Wholesale
09.2021 - 08.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Server and Hostess
Buffalo Wild Wings
06.2018 - 02.2020
- Anticipated customers needs, provided them with excellent customer service
- Meticulously operated POS system transaction including credit, cash, refunds, and comps to ensure seamless accurate cash flow
- Supported opening and closing of each shift demonstrating leadership and punctuality.
Education
Bachelor of Arts - Criminal Justice
Benedict College
Columbia, SC05.2021
High School Diploma -
Mays High School
Atlanta, Georgia05.2016
Skills
- Strategic Planning
- Critical Thinking
- Client Communications
- Data Analysis
- Microsoft Word
- Team Building
- Conflict Resolution
- Verbal Communications
- Scheduling/Planning
- Legal Research
- Client Relations
Timeline
International Wheelchair Agent
Unifi
09.2022 - Current
Store Associate
Bargain Wholesale
09.2021 - 08.2022
Server and Hostess
Buffalo Wild Wings
06.2018 - 02.2020
Bachelor of Arts - Criminal Justice
Benedict College
High School Diploma -
Mays High School
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