Quest Williams
Atlanta,GA
Summary
Motivated, responsible and dedicated individual seeking opportunities providing career development and growth. Currently, I serve as a compassionate Wheelchair Agent at Atlanta Hartsfield Airport known for my high productivity and safe, efficient customer transport. I possess specialized skills in passenger assistance, safety protocol adherence and effective internal and external communications while displaying empathy, patience and problem-solving skills to enhance the passenger experience and ensure comfort during transit.
Overview
2
2
years of professional experience
Work History
Wheelchair Agent
Unifi Atlanta
Atlanta, GA
10.2024 - Current
- Delivered exceptional customer service, improving overall passenger satisfaction.
- Operated wheelchair equipment to ensure safe and efficient transport.
- Followed safety protocols to protect passengers during transport activities.
- Transported individuals requesting wheelchair service to and from desired locations.
- Communicated effectively with passengers about service availability and procedures.
- Guided customers through airport procedures to board airplane, locate seat, and stow luggage efficiently.
- Provided assistance to customers at TSA checkpoints with TSA checkpoint screenings.
- Communicated with gate agents to coordinate assistance boarding.
- Coordinated with airline staff to streamline passenger boarding processes.
- Maintained cleanliness and functionality of wheelchair inventory.
Education
High School Diploma -
Therrell High School
Atlanta, GA05-2024
Skills
- Reliability
- Punctuality
- Excellent communication
- Multitasking capacity
- Organizational skills
- Problem-solving abilities
- Teamwork and collaboration
- Effective communication
- Attention to detail
- Customer service management
- Motivating employees
- Professional and courteous
Timeline
Wheelchair Agent
Unifi Atlanta
10.2024 - Current
High School Diploma -
Therrell High School