Quetcy Diaz
Pomona,USA
Summary
Experienced Community Manager with a strong background in affordable housing compliance, property operations, and resident relations. Proven ability to manage multi-site portfolios, ensure regulatory compliance (LIHTC & Section 8), and oversee financial and administrative functions. Detail-oriented, organized, and committed to delivering high-quality service to residents.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Community Manager
Related Management
White Plains, NY
06.2024 - Current
- Manage operations for 2 residential communities (117 total units) including senior and multi-family housing.
- LIHTC and Section 8 compliance, completing accurate and timely annual/interim recertification.
- Successfully prepared properties for MOR audits, ensuring full compliance and minimal findings.
- Processed Section 504 reasonable accommodation requests in accordance with HUD guidelines.
- Managed special claims submissions, improving reimbursement timelines.
- Oversaw monthly financials, budgeting, and variance reporting.
- Process payroll and vendor invoicing, maintaining financial accuracy
- Resolve complex resident issues, improving retention and satisfaction
- Coordinate application processing and leasing activities to maintain occupancy goals
- Train and onboarded new staff, strengthening team performance
- Utilize Real Page, Hubble and JDE systems for property and financial management.
Accounts Receivable Assistant
Westchester Property Mgmt Group
Tarrytown, NY
11.2023 - 05.2024
- Contact unit owners with past due accounts to formulate payment plans and discuss restructuring options.
- Answer questions and concerns and sought through outstanding payment accounts to resolution.
- Maintain accurate records of transactions, ensuring timely updates in accounting system.
- Bill unit owners by sending statements via resident portal.
- Support management by processing invoices and documents with consistent on-time delivery.
- Maintain account accuracy by reviewing and reconciling checks monthly.
- Assist with month-end closing procedures, verifying data accuracy and reconciling any discrepancies found.
- Provide successful working within tight deadlines and fast-paced environment.
Leasing Manager
LINCOLN PROPERTY COMPANY
Elmsford, NY
04.2021 - 10.2023
- Resident Platforms -Yardi Voyager/ Entrata.
- Created work orders in sight plan.
- Move-ins/Move-outs.
- Scheduled tours & toured apartments.
- Month to month reports for residents in arrears.
- Handled all lease renewals.
- Coordinated move-in logistics for new residents, leasing their transition into their new homes while maintaining smooth workflow within office environment.
- Organized and hosted community events, fostering positive living environment for tenants.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Collected, completed, and processed all lease applications.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Generated leads for sales and rental properties through cold calls and referrals.
- Communicated effectively with owners, residents, and on-site associates.
Office Manager
PARKCHESTER NORTH CONDOMINIUM
Bronx, NY
06.2012 - 04.2021
- Assisted Leasing Department / Violations Specialist.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Performed and directed day-to-day administrative and clerical services.
- Registered new tenant and added occupants for new moves-ins.
- Assisted owners with online bill pay.
- Assisted all employees with computer access and/or IT services.
- Updated reports, managed accounts, and generated reports for company database.
- Identified and addressed owner/commercial resident concerns while maintaining mutually acceptable customer relations for array of 55 buildings holding approximately 4000 units onsite.
- Managed office operations while scheduling appointments for department managers.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Performed background checks for all new residents submitting residential lease packages.
- Handled all incoming accounts receivable items, Provided move in/out permits for residents
Billing Administrator
Parkchester Oral Surgery
Bronx, NY
01.2008 - 06.2012
- Managed and responded to correspondence and inquiries from insurance companies.
- Prepared itemized statements, bills, or invoices and recorded amounts due for services rendered.
- Handled day-to-day accounting processes to drive financial accuracy.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Developed and maintained billing procedures to make timely payments.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Education
G.E.D -
Rockland BOCES
Skills
- Yardi, Real Page, JDE & Hubble
- Sales
- Staff training
- Financial budgeting and reporting
- MS office suite
- Customer service
- Organizational skills
- Communication skills
- Typing
- Clerical experience
- Bookkeeping
- Accounts payable
Certification
AHM & COS
Languages
Spanish
Full Professional
Timeline
Community Manager
Related Management
06.2024 - Current
Accounts Receivable Assistant
Westchester Property Mgmt Group
11.2023 - 05.2024
Leasing Manager
LINCOLN PROPERTY COMPANY
04.2021 - 10.2023
Office Manager
PARKCHESTER NORTH CONDOMINIUM
06.2012 - 04.2021
Billing Administrator
Parkchester Oral Surgery
01.2008 - 06.2012
G.E.D -
Rockland BOCES