Holly Morgel
Property Management
Minneapolis,MN
Summary
Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills.
Overview
17
17
years of professional experience
Work History
Community Manager
Spectrum Property Management Company, Inc
Minneapolis, Saint Paul, MN
04.2021 - Current
- Looking for New Opportunity in the Property Management industry with a growing and successful company
- 11 years in Property Management covering all facets of the business
- Strong tactful and consistent customer service skills
- Collaborates well in search of new ideas and successful by reaching mutual agreements by being aware of the company's ROI
- Successful in managing two lease-up properties while withstanding a high retention rate after the initial lease-up phase of a new apartment community
- Authorized to work in the US for any employer, Asked to come back and manage existing property that I had managed before with two of the biggest responsibilities at the top with one being to collect over 20k in past due rent and fees
- To inforce community guidelines, Fair Housing regulations
- Provided information to residents that were behind on rent from the previous pandemic year by making sure applications for MN Rent Help were submitted on-time and acted as a liaison to keep the application process moving ahead with reminders to residents and by checking in with the Hennepin
- County Emergency Team
- Accomplished collecting all past due rent/fees from previous years 2020-2021
- Handled various issues such as residents abandoning their apartment homes by turning the apartment as quickly as possible to gain new renter
- Worked as a Multi-Site Community Manager in Minneapolis starting in
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Resolved tenant issues quickly and increased tenant retention byNumber%.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Evaluated property conditions and recommended improvements.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Liaised with diverse community agencies to serve as client advocate and provide continuity of care.
- Oversaw [Number]-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
Community Assistant Manager
Oaks Properties, LLC
Minneapolis, Saint Paul, MN
02.2021 - 09.2021
- Co-manage market-rate multi family apartment community at 179 units
- Property built in 2020
- Daily responsibilities include: Answering calls, Following up with all prospects, touring prospects, obtaining new leases and retaining current residents on renewals that resulted in being 100% occupied during our most busiest of months from
Property Manager/Leasing Manager
The Excelsior Group, LLC
Minneapolis, MN
01.2018 - 01.2020
- Managed a lease up boutique apartment complex in Uptown Minneapolis concurrently with a duplex, and bar/restaurant
- Achieved 93% leased all based on one manager office environment
- Responsible for all new leases from start to finish as in application to approval
- Provided tours for all prospects and investors
- Followed up on all inquiries with emails, phone calls, and with responses on social media platforms
- Designed weekly advertisements on social media (FB, IG) & Craigslist
- Promoted a resident referral program as well as a preferred employer program to gain new leases
- Supplied weekly occupancy reports to upper management and ownership
- First-ever partner with Sonder, Airbnb company, that offers short-term stays with furnished apartments
- Processed all payables weekly including commercial and utility
- Organized work duties for all turn units with maintenance and specific vendors
- Generated partnerships with small businesses within the community to produce awareness
- Created and hosted monthly resident events that fostered connection and community for all
- Adhered to company's core values and Fair Housing Laws professionally every day
Property Manager/Leasing Manager
Spectrum Property Management Co
01.2010 - 01.2018
- Improved a failing residential apartment complex that had over a third vacancy at one time to obtaining full occupancy rate which increased revenue of over 80,000+ per year
- Experience with all move-in & move outs, evictions and processing rent monies every month
- Managed various work orders to the proper vendor or contractor for turning units
- Oversaw daily inquiries, property tours, applications, and leases
- Worked with enforcement units & city inspectors to assure property is current and abiding
- Always adheres to the Fair Housing Laws professionally
Account Manager
Proto Labs
01.2013 - 01.2014
- Key contact to grow new business by helping with the development of new products
- Worked alongside with Design Engineers creating prototypes through a one of a kind online process
- Reached assigned quotas which resulted in 100% for CNC Machining & over 182% for Injection Molding
Category Sales Manager
01.2011 - 01.2012
- Managed sales for high volume grocery retailers in Minneapolis, Indiana, Michigan & Ohio
- Effectively negotiates sales of large inventories of dated perishable products to reduce surplus
- Collaborated effectively with cross functional teams
- Trained new employees
Sales & Marketing Consultant
Sunflower Group
01.2008 - 01.2011
- Increased sales revenue for specific name brand products by selling product
- Marketing and presenting new products to vast audiences
- Opportunity to gain experience in AZ with a new product launch by fostering brand recognition
Education
Bachelor of Arts - Psychology
College of St. Benedict/St. John's University
St. Joseph, MNSkills
Property ManagementYardiProperty LeasingOffice ManagementFair Housing RegulationsRent CafeManagementMicrosoft OutlookSection 8BudgetingAccount ManagementAccounts ReceivableMarketingMicrosoft WordBookkeepingEvent PlanningMerchandisingNegotiationConflict ManagementResearchCredit AnalysisEnglishCustomer serviceCommunication skillsMicrosoft ExcelMicrosoft Office
Property tours and inspections
Marketing and advertising
Vendor management
Daily operations oversight
Amenities expertise
Payment management
Administrative abilities
Staff Management
Meeting participation
Property Inspections
Leasing and sales
Client service and support
Database Management-CRM & Property Management software systems
Proficient in Yardi and Onesite Real Page
Workplace safety
Additional Information
- http://linkedin.com/in/hollymorgelle
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Community Manager
Spectrum Property Management Company, Inc
04.2021 - Current
Community Assistant Manager
Oaks Properties, LLC
02.2021 - 09.2021
Property Manager/Leasing Manager
The Excelsior Group, LLC
01.2018 - 01.2020
Account Manager
Proto Labs
01.2013 - 01.2014
Category Sales Manager
01.2011 - 01.2012
Property Manager/Leasing Manager
Spectrum Property Management Co
01.2010 - 01.2018
Sales & Marketing Consultant
Sunflower Group
01.2008 - 01.2011
Bachelor of Arts - Psychology
College of St. Benedict/St. John's University