Quetzali Mendez
San Francisco,CA
Summary
Bilingual Spanish-English Housing Case Specialist with hands-on experience in group facilitation, community engagement, housing and career coaching. Currently supporting underserved communities at MEDA while pursuing a degree in Electrical Engineering, demonstrating an eager drive to learn and grow. Equipped with a completed Mission Techies IT certification and Coursera certifications, passionate about leveraging diverse skills to advance career pathways and education development for marginalized communities.
Overview
5
5
years of professional experience
Work History
Housing Case Specialist
Mission Economic Development Agency
07.2026 - Current
- Manage client intake, gather documentation, and support through SF ERAP applications and housing assistance processes.
- Assess client needs, coordinate with partner agencies, develop stabilization plans and connect families with community resources to remove barriers.
- Input client records on Dataverse while providing empathetic, timely support to clients in sensitive situations within a fast-paced environment.
Childcare provider
01.2022 - Current
- Provided one-on-one and group care for children ages 1-12.
- Communicated consistently with families to support child's development and well being
Workforce Development Coach
Mission Economic Development Agency
03.2026 - 06.2026
- Coach clients on job readiness, career planning, and navigating employment barriers
- Enroll eligible clients in skill-building training while connecting them with career opportunities
- Maintain accurate client records and data across platforms to ensure compliance and demonstrate program impact
- Collaborate with partners to support workshops, shared clients, and contribute to team efforts within MEDA's Asset Building Department
3279 Recreation Leader
Recreation and Parks
06.2025 - 01.2026
- Facilitated group activities focused on teamwork, communication, and problem-solving
- Provided support to participants and coached daily programming and field trips
- Mediated conflicts using de-escalation and resolution techniques
Intern
SF YouthWorks
10.2024 - 05.2025
- Supported structured educational and enrichment programming for youth.
- Collaborated with staff to plan, organize, and support events and activities
- Coached students on subject matter and provided individualized learning materials aligned with learning goals
Education
Pre-Apprenticeship - Computer And Information Sciences
Mission Techies IT
Computer And Information Sciences
Google IT Support
Electrical Engineering
City College of San Francisco
San Francisco, CA05.2029
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Mission Economic Development Agency
San Francisco, CA04.2026
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Coursera
03.2026
High School Diploma - undefined
Gateway High School
San Francisco, CA05.2025
Skills
- Professional & Workplace Communication
- Group Facilitation
- Time Management
- Lesson Planning
- Salesforce, Dataverse and Google Workspace
- Data Management/Entry
- Coaching and Development
Timeline
Housing Case Specialist
Mission Economic Development Agency
07.2026 - Current
Workforce Development Coach
Mission Economic Development Agency
03.2026 - 06.2026
3279 Recreation Leader
Recreation and Parks
06.2025 - 01.2026
Intern
SF YouthWorks
10.2024 - 05.2025
Childcare provider
01.2022 - Current
High School Diploma - undefined
Gateway High School
undefined
Coursera
undefined
Mission Economic Development Agency
Electrical Engineering
City College of San Francisco
Computer And Information Sciences
Google IT Support
Pre-Apprenticeship - Computer And Information Sciences
Mission Techies IT