Quetzaly Montes

• Opened store daily and prepared all products fresh, ensuring consistent quality and compliance with food safety standards

• Assisted in training new staff on pretzel-making techniques and customer service standards.
• Supervised team members to maintain cleanliness and organization of the store environment.

• Managed all customer service operations, creating a welcoming environment and resolving inquiries efficiently

• Oversaw cash handling, register reconciliation, and end-of-day financial reporting with 100% accuracy

• Independently managed full store operations during shifts, including baking, cleaning, inventory upkeep, and merchandising

• Maintained a clean, organized, and fully stocked store while upholding brand standards for freshness and presentation

• Handled customer inquiries and resolved issues to enhance overall satisfaction experience.

• Provided exceptional customer service in a fast-paced dining environment.
• Recommended menu items and promptly answered customer inquiries to enhance dining experience.
• Coordinated with kitchen staff to ensure timely food delivery and maintain service efficiency.
• Collaborated with team members to ensure smooth service flow during busy periods.
• Resolved customer inquiries and issues with professionalism to ensure satisfaction and repeat business.
• Assisted in training new waitstaff on restaurant procedures and service standards.