Quiana Boswell
San Diego,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Shelter Worker/Airport Guide
IEM, Inc, Innovative Emergency Management
San Diego, CA
05.2023 - 11.2023
- ● Developed and maintained guest relationships to ensure satisfaction
- ● Coordinated travel arrangements and itineraries for guests
- ● Collaborated with various organizations for administrative support
- ● Managed guest check-in and check-out processes
- ● Provided information and guidance to guests about airport facilities
Caregiver
Senior Helpers
San Diego, CA
04.2023 - 05.2023
- Supported bathing, dressing and personal care needs.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
- Assisted terminally ill patients with bathing, grooming and dressing.
- Supported grieving families by offering listening ear, compassion and kindness.
Event On-Site Administrator/ Administration/Medical Assistant
National Staffing Solutions
San Diego, CA
12.2021 - 01.2023
- Conferred with customers to gather event requirements and explore opportunities.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Collaborated with management staff in meetings, took meticulous notes and distributed minutes to attendees.
- Monitored logs and work records to track and manage reports, inventory and supplies.
- Delivered exceptional customer service through direct communication with clients and team members.
- Trained staff members to perform work activities and use computer applications.
- Answered telephones, directed calls and took messages.
- Communicated with customers and employees to answer questions and address complaints.
- Followed laboratory guidelines for handling biological specimens.
Campus Supervisor
San Ysidro School District
San Diego, CA
07.2010 - 01.2022
- Behavioral experience with students in and out of class
- Collaborated with teachers to understand and improve classroom conditions.
- Planned, administered and controlled budgets.
- Participated in campus activities and social events to broaden network and facilitate future marketing opportunities.
- Evaluated student needs to provide helpful resources and support.
- Motivated students using feedback and encouragement.
Skills
- De-Escalation Techniques
- Client Advocacy
- Group management
- Care Monitoring
- Safety control
- Safety Monitoring
- Needs Assessment
- Personal Counseling
- Community Outreach
- Behavior Observation
Timeline
Shelter Worker/Airport Guide
IEM, Inc, Innovative Emergency Management
05.2023 - 11.2023
Caregiver
Senior Helpers
04.2023 - 05.2023
Event On-Site Administrator/ Administration/Medical Assistant
National Staffing Solutions
12.2021 - 01.2023
Campus Supervisor
San Ysidro School District
07.2010 - 01.2022
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