Quiana Cepeda
East Hartford
Summary
Overview
5
5
years of professional experience
Work History
Lead Sales Associate
Designer Shoe Warehouse
08.2022 - Current
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
Intern
Brigham And Women's Faulkner Hospital
07.2022 - 08.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Cashier
TJ Max
03.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer loyalty by participating in rewards program enrollment.
Camp Counselor
ABCD Summer Works
07.2019 - 08.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Education
High School Diploma -
East Hartford High School
East Hartford, CT06.2023
Skills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Team leadership
- Goal oriented
Languages
Spanish
Professional Working
Timeline
Lead Sales Associate
Designer Shoe Warehouse
08.2022 - Current
Intern
Brigham And Women's Faulkner Hospital
07.2022 - 08.2022
Cashier
TJ Max
03.2021 - 12.2021
Camp Counselor
ABCD Summer Works
07.2019 - 08.2019
High School Diploma -
East Hartford High School
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