Quianeisha Fraser
Brooklyn,US
Summary
Dynamic and detail-oriented professional with extensive experience at Kings Pharmacy, excelling in data entry and payroll processing. Proven ability to enhance office efficiency through exceptional organizational skills and effective communication. Adept at managing calendars and maintaining accurate records, ensuring compliance and satisfaction in fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Assistant/HR Assistant
Kings Pharmacy
Brooklyn, NY
10.2017 - 03.2026
- Executed data entry across computer systems, ensuring accuracy and efficiency.
- Maintained organized filing systems for both paper documents and electronic files.
- Streamlined office operations by managing calendars, scheduling appointments, and preparing reports.
- Provided comprehensive administrative support, including document copying, scanning, and filing.
- Greeted visitors, assessed needs, and directed to appropriate personnel for timely assistance.
- Answered incoming calls professionally, directing callers to the correct personnel.
- Anticipated office supply needs, checked inventory levels, and placed necessary orders.
- Collected payments, issued receipts, and updated accounts to reflect current balances.
- Verify timekeeping data to ensure accuracy in payroll calculations.
- Gathered time sheets to prepare weekly payroll data for processing by payroll coordinator.
- Maintained payroll transaction records, supporting accurate payroll processing.
- Respond to employee inquiries regarding payroll and benefits issues.
- Collaborate with HR to ensure compliance with company policies.
Customer Service
Bed Bath & Beyond
Brooklyn, NY
10.2016 - 10.2017
- Resolved customer complaints efficiently to enhance satisfaction.
- Responded to inquiries via phone, email, and chat swiftly, ensuring customer needs were addressed efficiently.
- Guided customers in troubleshooting technical issues, enhancing their experience with products and services.
- Delivered product and service information to empower customers in making informed decisions.
- Processed orders and returns accurately, ensuring timely delivery.
- Maintained comprehensive records of customer interactions and transactions.
- Developed strategies to enhance customer service processes.
HHA/CNA
Isabella Geriatric Nursing Home
Bronx, NY
11.2010 - 05.2013
- Supported patients in daily living activities, enhancing comfort and promoting independence.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Communicated changes in patient condition to registered nurse or physician, facilitating timely interventions.
- Documented patient care, condition, and progress, ensuring comprehensive information for medical staff review.
Sales Associate/Customer Service Representative
Macy's
New York, NY
11.2009 - 01.2010
- Delivered customer service support for inquiries, complaints, and technical issues, enhancing customer satisfaction.
- Answered inbound calls and emails from customers regarding product information and order status.
- Facilitated returns, exchanges, refunds, and credits, streamlining processes for improved customer experience.
- Verified customer identities for security purposes prior to processing transactions.
- Maintained a high level of professionalism when interacting with customers via phone or email.
- Researched customer needs to identify solutions, products, and services.
- Collaborated in team meetings to review performance metrics and customer feedback, contributing to service enhancements.
- Worked closely with other departments such as Sales and Marketing to ensure optimal customer satisfaction.
Hostess
Red Lobster
Brooklyn, NY
05.2007 - 10.2007
- Greeted guests warmly upon arrival, seating them promptly.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Confirmed reservations and communicated wait times to enhance guest experience.
- Provided menus to customers and answered questions regarding menu items.
- Assessed and addressed customer satisfaction during meals to ensure a positive dining experience.
- Demonstrated strong interpersonal skills when interacting with customers.
- Engaged in friendly conversation with guests to foster a welcoming and enjoyable atmosphere.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
Student Aide Assistant
Auxiliary School Of High School
Brooklyn, NY
10.2005 - 06.2006
- Maintained accurate records of student attendance, grades, and data points.
- Coordinated staff and student activities to ensure successful project completion.
- Supported classroom teachers by managing files, preparing materials, and updating records.
- Answered incoming phone calls to address inquiries or connect with appropriate staff.
- Assisted administrative personnel and professors with photocopying and filing tasks.
- Guided students in efficiently navigating student portal and submitting coursework online.
- Managed databases to ensure timely access to critical information.
Education
Associate of Applied Science - Business Administration
Plaza College
Queens, NY06-2027
High school diploma - computer science
Boy & Girls high school
NY01-2005
Skills
- Payroll processing
- Administrative support
- Appointment scheduling
- Calendar management
- File maintenance
- Clerical tasks
- Office software
- Medical terminology
- Presentation development
- Time management
- Organizational skills
- Communication skills
- Receptionist duties
Certification
- Home Health Aide, Highly Proficient, 09/01/18
- Scheduling, Completed, 09/01/18
- Written Communication, Familiar, 09/01/18
- Receptionist, Highly Proficient, 11/01/19
- Call Center Customer Service, Familiar, 11/01/19
- Attention to Detail, Familiar, 11/01/20
- Scheduling, Proficient, 11/01/20
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Office Assistant/HR Assistant
Kings Pharmacy
10.2017 - 03.2026
Customer Service
Bed Bath & Beyond
10.2016 - 10.2017
HHA/CNA
Isabella Geriatric Nursing Home
11.2010 - 05.2013
Sales Associate/Customer Service Representative
Macy's
11.2009 - 01.2010
Hostess
Red Lobster
05.2007 - 10.2007
Student Aide Assistant
Auxiliary School Of High School
10.2005 - 06.2006
Associate of Applied Science - Business Administration
Plaza College
High school diploma - computer science
Boy & Girls high school