Quianna Williams
Clarksville,TN
Summary
Versatile and results-driven professional with experience in patient care coordination, office administration, front desk management, retail leadership, leasing coordination, and medical call center support. Skilled in scheduling, client communications, customer service, office operations, data entry, and record keeping. Known for organization, multitasking, adaptability, problem-solving, and delivering a positive client experience across fast-paced environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Patient Care Coordinator
Alliance Hearing Care
Nashville, Tennessee
10.2025 - Current
- Maintained accurate patient records using electronic health record systems.
- Completed insurance verifications and claim forms for patient intake and processing.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Oversaw the inventory of patient care supplies, ensuring availability and cost-effectiveness.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
Leasing Consultant
RangeWater Real Estate
Athens, AL
10.2024 - 02.2025
- Generated leads and successfully converted prospects into signed leases, consistently exceeding monthly leasing goals
- Provided exceptional customer service to residents, addressing inquiries, resolving issues, and ensuring high satisfaction levels
- Conducted property tours for potential tenants, highlighting key features and amenities to effectively showcase the value of the property
- Managed lease agreements from initial negotiation to signing, ensuring accuracy and compliance with company policies
- Utilized CRM software to track leads, follow up on inquiries, and maintain accurate records of prospect interactions
- Assisted in organizing resident events and community activities to foster a sense of belonging among tenants
- Effectively communicated lease terms, policies, and procedures to prospective tenants in a clear and concise manner
Community Manager
IWG, Regus
Huntsville, AL
05.2024 - 10.2024
- Managed daily reports.
- Greeting members and guests, guiding them to meeting rooms, and helping with Wi-Fi and AV setup.
- Learning new members' business needs and facilitating networking by connecting them with other businesses in the center.
- Coordinating move-ins for large clients, preparing welcome kits, badges, and keys.
- Handling walk-in inquiries when the sales team is occupied-touring the center and promoting membership benefits.
- Managing billing, ensuring accounts are up-to-date, and keeping spaces show-ready.
- Reporting maintenance issues and posting ads to fill vacant offices.
Front Desk Assistant
24/7 Health Club
Huntsville, AL
04.2022 - 04.2024
- Greeting visitors and customers upon arrival, offered assistance and answered questions to build rapport
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments
- Used various software to process reservations, check-ins and check-outs
- Answered customers questions to meet special requests
- Retrieved mail, packages, and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
- Maintained cleanliness and organized of front desk area
- Kept accounts in balance and ran daily reports to verify totals
- Maintained transaction security by verifying payment cards against identification
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Collaborated with team members to handle guest requirements from check in through check out
Assistant Store Manager
Bargain Hunt
Huntsville, AL
05.2020 - 11.2023
- Provide excellent customer service by responding with a sense of urgency to our customers' needs while completing other tasks
- Provide positive, enthusiastic, inspired, credible and effective leadership for all store Team Members
- Additional supervisory responsibilities will include interviewing, hiring and training Team Members
- Responsible for opening and closing the store location
- Implements the replenishment and inventory strategy to support assortment and merchandise plans while achieving service level targets
- Executes purchase orders to suppliers based on store worksheets, and works with stores to resolve worksheet discrepancies
- Evaluates and plans all basic and seasonal forecasts and profiles based on demand history, statistical analysis, store activity, assortment changes and current trends, which facilitate replenishment of product to the stores
Donor Resource Associate
Discovery Life Sciences
Huntsville, AL
02.2023 - 06.2023
- Answer all inbound informational calls from interested potential donors
- Providing appropriate screening
- Donor information/ education, and assist with the scheduling of new donors
- Work with the donor recruitment team to ensure adequate volume of eligible donors
- Help with the vetting process, confirmation of new donor screenings
- Donor retention
- Manage inbound texts, email, voicemail for all donor sites
- Call and text reminders for all upcoming screening appointments
- Call unscheduled leads to fill in the new donor schedule
- Cross reference existing donors in Salesforce and donor system
- Lapsed donor/ long term follow up
- Confirm new donor appointments and re-screening appointments, cancel unresponsive donors
Seasonal Sales Associate
Williams-Sonoma, Inc
Huntsville, AL
11.2019 - 01.2020
- Professionally process outbound sales and/or customer service call
- Respond to customer questions
- Resolve customer issues
- Offer up-sells and cross-sells to callers
- Record and verify accurate information on all calls
- Adhere to work schedule provided
- Positively and respectfully communicate with customers
- Maintain high level of punctuality
- Maintain consistent, reliable attendance standards
- Maintain company and client confidentiality
- Meet established sales/fundraising goals on outbound projects
- Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge
Education
HIGH SCHOOL DIPLOMA -
Columbia High School
ALSkills
- Customer Relationship Management (CRM)
- Operations Oversight
- Microsoft Office Suite
- Multitasking
- Adaptability
- Organizational Skills
- Data entry accuracy
- Patient coordination
- HIPAA compliance
- Verbal and written communication
- Team collaboration
Certification
- BLS Certification, Basic Life Support (BLS), 04/01/24, 04/01/26
- HCP - CPR (Adult / Child / Infant / Choking), Automated External Defibrillation / First-Aid
Personal Information
- Willing To Relocate: 1
- Authorized To Work: US for any employer
Timeline
Patient Care Coordinator
Alliance Hearing Care
10.2025 - Current
Leasing Consultant
RangeWater Real Estate
10.2024 - 02.2025
Community Manager
IWG, Regus
05.2024 - 10.2024
Donor Resource Associate
Discovery Life Sciences
02.2023 - 06.2023
Front Desk Assistant
24/7 Health Club
04.2022 - 04.2024
Assistant Store Manager
Bargain Hunt
05.2020 - 11.2023
Seasonal Sales Associate
Williams-Sonoma, Inc
11.2019 - 01.2020
HIGH SCHOOL DIPLOMA -
Columbia High School