QUIENNA SMITH
Fairfield,CA
Summary
Licensed Pharmacy Technician with 3+ years of extensive experience offering a strong foundation in customer service and teamwork. Highly skilled at processing prescriptions and managing pharmacy inventory. Well versed in interacting with patients to deliver patient-centered support by answering questions and providing status updates on prescription fills. Skilled in working collaboratively with pharmacists, nurses, and providers to ensure safe and accurate medication delivery. I am very eager to learn, excel and further my success in the pharmaceutical environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
Napa, CA
06.2025 - Current
- Entered prescription orders into pharmacy software
- Processed prescription orders accurately and efficiently in high-volume pharmacy environment.
- Assisted pharmacists with medication therapy management (MTM) documentation
- Provide excellent customer service and patient education on pick-up procedures
- Resolve third party insurance rejections and assisted patients with coverage issues
- Maintained inventory levels by managing stock rotation and placing timely orders for medications and supplies.
- Operated pharmacy management systems to update patient records and track prescription histories effectively.
Pharmacy Technician
Rite-Aid Pharmacy
Napa, CA
09.2023 - 06.2025
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Provided exceptional customer service by addressing inquiries and resolving issues related to prescriptions promptly.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Collaborated with healthcare providers to enhance communication regarding patient medication needs and adjustments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Customer Service Representative
Ashley Furniture Homestore
Concord, CA
10.2022 - 08.2023
- Gather customer feedback through surveys and use the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Explained techniques for importing data from external sources into an Excel worksheet.
Education
Some College - Biological And Physical Sciences
Diablo Valley College
Pleasant Hill, CATCH License - undefined
California State Board of Pharmacy
Pharmacology Course
Futuro Health
Sacramento, CA12.2022
Skills
- Medication Dispensing
- Insurance Billing
- Knowledge of USP 797/800
- Drug Inventory Management
- Workflow Optimization
- Prescription Filling
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Walgreens
06.2025 - Current
Pharmacy Technician
Rite-Aid Pharmacy
09.2023 - 06.2025
Customer Service Representative
Ashley Furniture Homestore
10.2022 - 08.2023
TCH License - undefined
California State Board of Pharmacy
Pharmacology Course
Futuro Health
Some College - Biological And Physical Sciences
Diablo Valley College