Quincey Conyers
Middletown,DE
Summary
Dedicated Customer Experience specialist with excellent experience in the Beauty/ Customer service industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Receptionist
Novak Hair Studios
Fort Worth, TX
03.2024 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Executive
Augustinus Bader
Dallas, TX
07.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
Account Coordinator
Ilia Beauty
Dallas, TX
01.2023 - 12.2023
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
- Collaborated with creative teams to develop compelling advertising campaigns tailored to clients'' needs.
- Acted as a liaison between various departments within the organization, facilitating smooth collaboration on shared projects or initiatives.
- Provided comprehensive support during sales presentations, contributing to successful pitches and increased conversion rates.
- Facilitated weekly status reports, project documentation and client billing.
Salon Manager
Lemongrass Salon & Spa
Fort Worth, TX
01.2017 - 12.2022
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
Education
Bachelor of Science - Accounting And Business Management
Texas Christian University
Fort Worth, TX01.2024
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling
- Office Administration
- Professional Demeanor
- Office Management
- Strategic Planning
- Technical Support
- Travel Coordination
- Travel Planning
- Attention to Detail
Timeline
Receptionist
Novak Hair Studios
03.2024 - 07.2024
Customer Service Executive
Augustinus Bader
07.2023 - 04.2024
Account Coordinator
Ilia Beauty
01.2023 - 12.2023
Salon Manager
Lemongrass Salon & Spa
01.2017 - 12.2022
Bachelor of Science - Accounting And Business Management
Texas Christian University