QUINCY BAYLESS
Bells
Summary
Experienced Operations Manager with 10+ years driving performance and customer success across $150M in annual revenue for multi-unit retail operations. Proven leader of 400+ team members, delivering measurable sales growth through data-driven inventory management, operational controls, and process optimization. Expert in leveraging PowerBI, Tableau, and Workday to boost e-commerce and in-store efficiency, enhance KPI visibility, and streamline workflows. Recognized for strategic leadership and data analysis, consistently exceeding performance targets while building high-performing teams that maximize profitability, productivity, and customer satisfaction
Overview
11
11
years of professional experience
Work History
COACH/ASSISTANT MANAGER
Walmart
Gainesville
10.2022 - Current
- Drove operational excellence across a $150M retail location, refining core processes and customer engagement strategies to increase efficiency, and support sustained revenue growth
- Built and scaled training and performance management programs for 400+ employees, increasing productivity and embedding KPI-driven accountability across the facility.
- Delivered 6% sales growth while reducing shrink by 0.5%, directly contributing to increased profitability and inventory control
- Acted as the voice of the customer by partnering with product and merchandising teams to improve assortment decisions and in-stock rates
COACH/ASSISTANT MANAGER
Walmart
Denton
04.2021 - 10.2022
- Executed end-to-end hiring, scheduling, and workforce planning for a 400+ employee operation supporting $110M in annual revenue, ensuring full coverage during peak periods and critical business dates.
- Orchestrated inventory flow and backroom operations during peak seasons, aligning labor needs with demand to support in-stock availability and protect customer experience during high-volume sales cycles.
- Mentored and developed Front End Team Leads managing customer-facing teams, increasing engagement, leadership effectiveness, and service consistency while supporting sustained sales growth
- Implemented innovative customer service strategies and operational improvements, enhancing overall store performance and increasing customer satisfaction metrics by 20%
- Coordinated multi-department operations and recruitment, establishing clear communication standards and performance expectations that improved onboarding efficiency, cross-team alignment, and execution consistency.
TEAM LEAD
Walmart
Gainesville
10.2019 - 04.2021
- Achieved a CSAT of 4.8 out of 5, which led the region, by implementing new customer-facing strategies and goals.
- Led a front-end operations team through targeted training programs, achieving 25% departmental sales growth while improving efficiency and service consistency.
- Conducted daily team meetings to align goals, share best practices, and encourage cross-department collaboration, improving operational knowledge and issue resolution.
- Streamlined inventory management and optimized point-of-sale processes, resulting in a significant reduction in financial discrepancies and improved transaction accuracy
- Mentored diverse front-end team members, identifying individual strengths and providing targeted development opportunities to maximize performance.
E-COMMERCE DEPARTMENT MANAGER
Walmart
Denton
06.2019 - 09.2019
- Implemented data-driven strategies to optimize online order fulfillment operations and analyzing associate performance metrics, resulting in a 10% improvement in fulfillment rates.
- Redesigned e-commerce workflows and partnered with department managers to improve inventory management and order completion rates, driving faster, more reliable customer delivery.
- Led comprehensive training programs for associates and developed cross-department collaboration, ensuring optimal stock levels, higher service quality, and enhanced customer satisfaction.
- Monitored daily metrics across Online Grocery Pickup and Site-to-Store operations, increasing daily order fulfillment capacity and reducing average customer wait time from 10 minutes to 3 minutes, a 70% decrease.
- Track and report on customer metrics including satisfaction, usage, renewal risk, and success milestones.
SUPPORT MANAGER
Walmart
Denton
05.2018 - 05.2019
- Identified departmental inefficiencies and devised plans to enhance productivity.
- Partnered with department managers to maintain store standards, resolve operational challenges, and ensure consistent merchandise presentation.
- Monitored compliance with company policies, conducted regular audits of backroom organization, and maintained high-quality store presentation standards.
- Provided knowledge around the product, loss prevention, & shrink reduction categories as needed to ensure inventory accuracy.
CUSTOMER SERVICE MANAGER
Walmart
Denton
02.2015 - 04.2018
- Managed cash operations, ensuring accuracy and security in transactions and accounting.
- Support other focus areas within customer service such as support and training in other departments as needed for the team’s overall success.
- Utilized strong analytical skills to identify and resolve discrepancies.
- Partnered with team members to enhance efficiency in cash management procedures.
- Ensured a compliant, secure, and high-integrity financial environment, contributing to Walmart’s operational and reputational excellence.
Education
BBA - Business Entrepreneurship
University of North Texas
Denton, TX12-2026
Skills
- Inventory management
- Customer relations
- Team leadership
- Effective communication
- Operations management
- Prioritization and scheduling
- Customer service excellence
- Profit and loss analysis
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
COACH/ASSISTANT MANAGER
Walmart
10.2022 - Current
COACH/ASSISTANT MANAGER
Walmart
04.2021 - 10.2022
TEAM LEAD
Walmart
10.2019 - 04.2021
E-COMMERCE DEPARTMENT MANAGER
Walmart
06.2019 - 09.2019
SUPPORT MANAGER
Walmart
05.2018 - 05.2019
CUSTOMER SERVICE MANAGER
Walmart
02.2015 - 04.2018
BBA - Business Entrepreneurship
University of North Texas