RONDEL SANDY
Torrington
Summary
Proficient in problem assessment and solution development to enhance customer satisfaction and optimize system performance. Committed to ongoing professional growth and skill enhancement. Transitioning into the HVAC field with a strong determination to excel and deliver exceptional results.
Overview
13
13
years of professional experience
Work History
Coach/Assistant manager
Walmart
Cromwell
10.2023 - 03.2026
- Supervised 60 associates, including hourly management members, to ensure operational efficiency
- Managed development, hiring, training, scheduling, and terminations for entire team
- Reviewed P&L to enhance store performance while managing budget and driving growth
- Maintained high standards for customer service.
- Implementing merchandising strategies, in-stock availability and controlling shrink
Store Manager in Training
CVS
New York
10.2021 - 09.2023
- Assisted store manager with hiring, payroll, and staff training and development to enhance team capabilities
- Effectively leads and directs store team
- Supported overall store management, financial management, supervision, and policy implementation
- Support the store manager with action plans for an effective work environment.
- Demonstrated exceptional customer service skills by guiding team members in best practices.
ASSISTANT STORE MANAGER
DUANE READE
New York
05.2013 - 10.2020
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Guided team members in delivering positive service to customers through behavior monitoring and constructive feedback.
- Collaborated with store manager to create and execute merchandising plans that ensured monthly profitability.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Mentored team on effective upselling and cross-selling techniques.
- Developed team members' leadership skills through targeted mentorship and training initiatives.
Education
HVACR
Porter And Chester
Waterbury, CT03-2027
CERTIFICATE IN BUSINESS DEVELOPMENT - BUISINESS
LaGuardia Community College of The City University of New York
Long Island City, NY01-2011
HIGH SCHOOL DIPLOMA -
Clara Barton High School of Health Profession
Brooklyn, Ny06-2010
Skills
- Customer service excellence
- Career commitment in HVAC
- Reliability and determination
- Adaptability in fast-paced environments
- Team building and collaboration
Timeline
Coach/Assistant manager
Walmart
10.2023 - 03.2026
Store Manager in Training
CVS
10.2021 - 09.2023
ASSISTANT STORE MANAGER
DUANE READE
05.2013 - 10.2020
HVACR
Porter And Chester
CERTIFICATE IN BUSINESS DEVELOPMENT - BUISINESS
LaGuardia Community College of The City University of New York
HIGH SCHOOL DIPLOMA -
Clara Barton High School of Health Profession