Quincy Jones
Guflport,MS
Summary
Dedicated customer service professional with proven skills in effective communication and problem-solving. Committed to enhancing customer satisfaction and streamlining service processes.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Carenet
Biloxi, Mississippi
11.2025 - Current
- Resolved customer complaints through effective communication and problem-solving strategies.
- Delivered excellent customer service, ensuring timely resolution of complaints.
- Answered inquiries and provided accurate product and service information, facilitating informed customer decisions.
- Maintained detailed records of customer interactions in database, enabling streamlined follow-up and issue resolution.
- Collaborated with team members to identify and implement improvements in customer service processes, enhancing overall service quality.
- Supported onboarding of new customers to ensure high satisfaction levels.
Customer Support Specialist
Department of Motor Vehicles
Virginia Beach, Virginia
02.2021 - 11.2025
- Assisted customers with vehicle registration and title transfers efficiently.
- Responded to inquiries regarding licensing and identification requirements promptly.
- Guided customers on necessary forms and documentation, facilitating smoother transaction processing.
- Educated customers on DMV policies and procedures, improving their compliance and satisfaction.
- Managed appointment scheduling for in-person services and testing, enhancing overall service efficiency.
- Processed payments for services using electronic systems, ensuring accuracy.
- Maintained accurate records of customer interactions and transactions for future reference.
- Kept up-to-date knowledge of company products, services, policies, and procedures.
Warehouse Associate
Damco Warehouse
Chesapeake, Virginia
01.2019 - 02.2021
- Packaged products efficiently for outgoing shipments to ensure timely delivery.
- Organized storage areas and monitored stock levels to ensure optimal inventory management.
- Collaborated with team members to fulfill orders promptly and meet tight deadlines.
- Utilized warehouse management systems to track shipments and supplies effectively.
- Assisted in conducting regular inventory counts and audits, enhancing accuracy.
- Followed safety protocols to uphold a safe working environment throughout operations.
Detail Specialist
Priority Chevrolet
Chesapeake, Virginia
12.2017 - 03.2019
- Inspected vehicles for quality and detail prior to customer delivery.
- Coordinated with service departments to expedite vehicle readiness for customer delivery.
- Guided customers in understanding vehicle features and options to enhance their purchasing decisions.
- Partnered with sales teams to elevate customer satisfaction through tailored service experiences.
- Trained new staff on inspection procedures and standards.
- Maintained cleanliness and organization of vehicle display area.
Education
High School Diploma -
Tallwood High School
Virginia Beach, VA06-2014
Skills
- Customer service
- Complaint resolution
- Data entry
- Problem solving
- Conflict management
- Communication skills
Timeline
Customer Service Representative
Carenet
11.2025 - Current
Customer Support Specialist
Department of Motor Vehicles
02.2021 - 11.2025
Warehouse Associate
Damco Warehouse
01.2019 - 02.2021
Detail Specialist
Priority Chevrolet
12.2017 - 03.2019
High School Diploma -
Tallwood High School