Quindon Johnson
Lexington,KY
Summary
A dynamic and resourcefu l sales professional with a strong leadership mindset.
Overview
8
8
years of professional experience
Work History
Warehouse Associate
Amazon
Lexington, KY
10.2018 - 01.2025
- Streamline online orders and ensure precise last-mile deliveries in high-speed warehouses.
- Promoted team collaboration to improve workflow and meet daily operational objectives.
- Communicated with production team members about quality issues.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
Outbound Sales Advisor II
Concentrix
Lexington, KY
11.2023 - 03.2024
- Developed and maintained clear communication strategies to assist tax professionals and address client inquiries.
- Achieving top-ranking performance metrics
- Facilitated supervisor-led training sessions to enhance skills and demonstrate adaptability.
- Assisted clients in navigating product features, enhancing user experience and satisfaction.
- Led initiatives aimed at increasing client retention through proactive engagement strategies.
- Provided exceptional customer support, resolving inquiries and issues efficiently.
Client Support Specialist
Conduent
Lexington, KY
05.2020 - 01.2024
- Exceeded 100 calls daily to establish relationships and build a book of business
- Processed extensive accounts and customer transactions accurately and efficiently
- Drove 95% positive interaction rate through various metrics as well as customer feedback
- Utilized CRM systems to track customer interactions and streamline sales processes.
- Documented troubleshooting processes and solutions in knowledge base for future reference.
- Managed ticketing system to track and prioritize support requests efficiently.
Personal Shopper, Retail Sales and Customer Service Specialist
Walmart
Urbana, IL
09.2016 - 10.2018
- Executed online order fulfillment by sourcing products and coordinating timely deliveries to customers.
- Executed targeted marketing initiatives for online grocery department to enhance customer conversion rates.
- Exhibited exceptional sales acumen by articulating advantages and convenience of online shopping to customers.
Education
Diploma -
Rantoul Township High School
Rantoul, ILSkills
- Cold Calling
- Life insurance
- Technology Sales Certified
- CRM (Hubspot, Salesforce, Apolloio)
- Team collaboration
- Sales goals
- Customer relationship management
LANGUAGES
Strong communication skills in English, both verbal and written
AWARDS
Certification of Completion Award for successfully completing CourseCareers Sales Development Course in SAAS
Timeline
Outbound Sales Advisor II
Concentrix
11.2023 - 03.2024
Client Support Specialist
Conduent
05.2020 - 01.2024
Warehouse Associate
Amazon
10.2018 - 01.2025
Personal Shopper, Retail Sales and Customer Service Specialist
Walmart
09.2016 - 10.2018
Diploma -
Rantoul Township High School