Quinessa Haslem
Fort Lauderdale,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Richard Executive LLC
Remote
07.2022 - 07.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Mail Handler
Usps
Opa-locka, FL
09.2014 - 07.2024
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
Tax Preparer
Better Dayz Taxes LLC
Remote
12.2023 - 04.2024
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Completed and filed returns with tax departments at local, state, and federal levels.
Insurance Agent
Teleperformance USA
Remote
09.2023 - 01.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Medical Assistant
The Medical Cebter Of Winston Towers
Aventura, FL
08.2017 - 04.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
Certificate - Real Estate
Gold Coast Schools
RemoteDiploma - Medical Assisting
Concorde Career College
Hollywood, FL08.2017
High School Diploma -
Hialeah-Miami Lakes Senior High School
Hialeah, FL06.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Data Entry
Certification
Property and Casualty Insurance License
Timeline
Tax Preparer
Better Dayz Taxes LLC
12.2023 - 04.2024
Insurance Agent
Teleperformance USA
09.2023 - 01.2024
Customer Service Representative
Richard Executive LLC
07.2022 - 07.2024
Medical Assistant
The Medical Cebter Of Winston Towers
08.2017 - 04.2018
Mail Handler
Usps
09.2014 - 07.2024
Certificate - Real Estate
Gold Coast Schools
Diploma - Medical Assisting
Concorde Career College
High School Diploma -
Hialeah-Miami Lakes Senior High School