Quinise White MHA
New Haven,CT
Summary
Detail-oriented professional with experience in government programs, healthcare billing, and case management. Skilled in analyzing and determining eligibility for government-funded programs. Adept at completing enrollment applications, data entry, ensuring compliance with federal and state policies, and maintaining accurate records.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Eligibility Services Specialist
State of CT Department of Social Services
New Haven, USA
12.2024 - Current
- Provides excellent customer service while working under pressure, and managing a diverse caseload.
- Conducted thorough assessments to determine eligibility for multiple assistance programs while ensuring compliance with state and federal regulations.
- Collaborated with Child Support, Employment Services, and other agencies to ensure accurate resolutions.
- Delivered presentations on new systems that resulted in improved customer satisfaction.
Eligibility Services Worker
State of CT Department of Social Services
New Haven, USA
03.2021 - 12.2024
- Managed a diverse caseload, ensuring timely review and processing of applications for social services.
- Conducted interviews with clients to assess needs and determine eligibility for assistance programs.
- Provided guidance and support to clients navigating complex service systems, enhancing their access to resources.
Billing Center Representative
Yale New Haven Health
New Haven, USA
04.2020 - 03.2021
- Resolved patient billing and insurance issues in a high-volume call center, while ensuring HIPAA compliance.
- Provided timely responses to patient inquiries, ensuring accurate information and support.
- Monitored and updated patient information in the database, ensuring accuracy and confidentiality.
Education
BS - Public Health
Southern Connecticut State University
MS - Healthcare Administration
University of New Haven
Skills
- Detail-oriented
- Issue resolution and application tracking
- Cross-functional collaboration
- Customer service
- Case management
- Analytical skills
- Training and support
- Microsoft Office Suite
- Community outreach
Certification
- Currently pursuing PMP certification
- HIPAA & Confidentiality Training; DSS Systems
Availability
Eligible to work in the U.S.
Timeline
Eligibility Services Specialist
State of CT Department of Social Services
12.2024 - Current
Eligibility Services Worker
State of CT Department of Social Services
03.2021 - 12.2024
Billing Center Representative
Yale New Haven Health
04.2020 - 03.2021
BS - Public Health
Southern Connecticut State University
MS - Healthcare Administration
University of New Haven