Quinisha Mack

• (Office Manager was on extended leave prior to CoVid; never returned (thus, some duties overlap). Official Office Manager hired May 2023).
• Provide administrative support to attorneys. Coordinates and track case status and relative information.
• Manage workflow processes and work assignments to help achieve weekly target goals. Monitor status of office assignments.
• Manage calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Independently develop and conduct analyses and evaluations related to wide variety of services by routinely performing thorough analysis of over 1100 cases assigned by identifying pertinent facts and factual issues, formulating constructive solutions to legal and factual problems and identifying legal issues for referral to Chief of Subrogation unit when appropriate.
• Prepare and present information to internal and external audiences by initiating appropriate action to collect Government's right to reimbursement , which may involve referral to U.S. Department of Treasury or Department of Justice for litigation.
• Works independently and effectively with others under pressure of strict deadlines. Confer with attorney and other involved parties to gather and track case information. Discusses assignment needs with Division leadership and Counsels as necessary to ensure maximum productivity and effective use of support.
• Counsels employees regarding performance and/or conduct issues by providing safe space for open communication and set of goals to help improve performance.
• Facilitated training and onboarding for incoming office staff.
• Developed and maintained automated alert systems for important deadlines.
• Manage mail and both incoming and outgoing correspondence, mail, email and faxes.
• Handle confidential and sensitive information with discretion and tact.
• Create and implement policies, work flow processes and work assignments to help achieve weekly target goals.
• Create, maintain and update monthly reports for accessibility.
• Manage executive correspondence, knowledge of automated systems (i.e. Secretary Information Systems (SIMS) or Matter Management Services (MMS)) used to ensure tracking of caseload and to carry out administrative functions on behalf of management staff.
• Prepare internal and external memoranda, correspondence, congressional responses and various reports; review, edit and put all documents in final,
• Ensure proper format, grammar, and conformance with Division, SOL, and
• DOL departmental policies with respect to preparation of correspondence.
• Experience complying with confidentiality and privilege requirements. Prepares responses to inquires from client agencies, claimants, claimant attorneys and other paralegals.
• Ensures compliance with rules and procedures, as well as security and maintenance of required records. Strictly adhere to privacy laws to avert possible information breaches and protect client data. Develop documents to support litigation processes and court proceedings in accordance with applicable laws and procedures of Federal Employee's Compensation Act.
• Coordinate events and work on ad hoc projects.
• Prepare internal and external memoranda, correspondence, congressional
• Responses and various reports; review, edit and put all documents in final, ensure proper format, grammar, and conformance with Division, SOL, and
• DOL departmental policies with respect to preparation of correspondence.
• Volunteer to assist with special projects of varying degrees of complexity.
• Provide excellent customer service to internal and external stakeholders. Establish and maintain constructive working relationships by acting professional and cooperative, treating everyone with respect at all times.
• Organize and coordinate conferences and meetings.
• Effective case management demonstrated by exhibiting flexibility in prioritizing assignments according to claimants daily needs. Supports Division's record management program, helping to ensure that files and other records are systematically maintained and easily accessible.
• Budgets time to adequately handle total caseload of over 1100 cases which has resulted in collecting over one million dollars of government reimbursement
• Communicates with variety of individuals which may involve explanation of documents, administrative procedures, regulations, and processes. Maintains ongoing communication with clients and their attorneys to facilitate expeditious collection of reimbursement.
• Prepares monthly statistical reports reflecting client refunds and/or surpluses. Study and evaluate effectiveness and efficiency of program operations, to develop strategic program plans, and to perform analytical assignments.
• Review internal systems and organized training plans to address areas in need of improvement.
• Serves as liaison between supervisors and other SOL and DOL staff based on knowledge of policies and various administrative procedures. Quickly learn new skills and apply them to daily tasks, improving efficiency and productivity.
• Conduct detailed client intake. Information stored in client agency 's database.
• Conducted detailed client intakes and entered information into company database.
• Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
• Conferred with clients and other involved parties to gather and track case information
• Liaised with other paralegals and legal staff to complete common tasks on schedule.

• Provided high level administrative support to Divisions Brief Bank and Legal Opinion file.
• Assisted in preparation of legal opinions and related documents to assure that documents are prepared in timely manner and that internal deadlines are met.
• Answered high volume of phone calls and email inquiries.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Organized and coordinated conferences and monthly meetings.
• Drafted and prepared cover letters for clerks of courts and other correspondence for division for attorney review and signature.
• Maintained automated tracking systems to improve management and control filing and review of briefs, legal opinions, motions, pleadings and other related documents.
• Handled confidential and sensitive information with discretion and tact.
• Managed controlled filing system and assignment tracker. Responsible for assuring that copies of all briefs and legal opinions were systematically maintained within the Division allowing attorneys ready access to relevant documents as well as distributed them appropriately.
• Managed SOLAR (internal docket system for OSH's appellate unit electronically recording OSHRC and appellate cases status and issues involved.
• Created docket entries for and maintained docket tracking system.
• Maintained case index distributed bi-weekly.
• Conducted in-depth legal research, using standard and specialized sources (i.e. BNA reporter services and Westlaw) to find and research cases on specific points of law.
• Maintained Assignment Tracker; advised counsels and attorneys of upcoming due dates and other administrative requirements.
• Assisted in locating legislative documents, books, articles and other materials not readily available in DOL library.
• Performed research. Provided results to attorneys either orally or in writing, as requested.
• Proofread briefs for attorneys.
• Assisted attorneys and paralegal specialist in analyzing and evaluating information.
• Maintained a trial calendar. Tracked location and dates of hearings, trials, and depositions; ensured court appearances were attended and work schedules met.
• Advised counsels and attorneys of upcoming due dates and other administrative requirements.
• Managed SOLAR (internal docket system for OSH's appellate unit electronically recording OSHRC and appellate cases status and issues involved.
• Case management provided for assigned cases by maintaining and monitoring records and files.
• Recommended required personnel action and assisted in ensuring timely submission to personnel
• As directed, performed special assignments designed to effect internal improvements in Division operations (ex: reviewed and reported on correspondence control procedures in other SOL divisions and assisted in identifying desirable features for use in division).
• Scheduled and made arrangements for travel for 5-7 attorneys.

• (Office Detail; request from Front Office to assist because of previous experience in OSHA)
• Responsible for general correspondence review. Received and analyzed 20-30 daily assortments of incoming correspondence and mail including Congressional , White House and public mail as well as from various other Federal Agencies.
• Edited and reviewed communications for tone and quality.
• Communicated verbally and in writing with individuals to obtain information for controlled executive correspondence preparation.
• Using automated correspondence control system, input and track incoming/outgoing correspondence. Established deadlines for response.
• Electronically launched scanned documents to tasked/info agencies so that all involved responders may begin responding as quickly as possible.
• Ensured that all relevant parties are kept informed regarding statuses and due dates and ensures that deadlines are met.
• Multi-tasked and tracked multiple priorities in fast-paced environment.
• Organized and maintained critical communications.
• Managed and maintained efficient, well-organized digital filing system by subject matter.
• Maintained files and controlled records to show correspondence activities.
• Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
• Typed acknowledgment letters to persons sending correspondence.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted coworkers and staff members with special tasks daily.
• (Assisting Deputy Secretary of Labor-Seth Harris) Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
• (Assisting Deputy Secretary of Labor-Seth Harris) Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
• (Assisting Deputy Secretary of Labor-Seth Harris) Created and distributed agendas for meetings and conference calls as part of meeting preparation.

( Management Analyst (Office manager) was out on extended medical leave)

• Travel Coordinator - Made arrangements for supervisors' official travel, including preparing travel requests, arranging schedule of visits, making transportation and hotel arrangements, notifying organizations and officials to be visited, and maintained contact during travel in order to relay status reports, etc.
• Maintained Associate and Deputy Associate's appointment calendars reminding them of appointments. Scheduled appointments and arranged for representation by subordinate staff when necessary.
• Provided administrative support necessary to assist staff with registration for access to training courses. Often times this involved obtaining reimbursement for training.
• Reviewed typed documents, such as responses to Congressional inquiries, submitted for Associate's and/or Deputy Associate's approval or signature to ensure proper format, grammar, and conformance with Division, SOL, and departmental policies with respect to preparation of correspondence.
• Accessed Secretary's Information Management Systems (SIMS) to monitor status of Agency response preparation and updated information.
• Assisted with special projects by obtaining wide variety of factual information from office files, other divisions in Solicitor's Office and other agencies.
• Served as liaison between Associate and Deputy Associate Solicitor's and subordinates, conveying decisions and information when the supervisor may not have been available.
• Served as liaison between supervisors and other SOL and DOL staff based on knowledge of policies and various administrative procedures.
• Ensured support staff was given necessary orientation and training to function effectively within the Division thus providing office flexibility.
• Troubleshooter for malfunctioning equipment. If unable to effectuate necessary repairs, issues were reported to appropriate party to ensure timely repairs.
• Made arrangements for supervisors' official travel, including preparing travel requests, arranging schedule of visits, making transportation and hotel arrangements, notifying organizations and officials to be visited, and maintained contact during travel in order to relay status reports, etc.
• Arranged for conferences and meetings.
• Drafted routine correspondence and memoranda for supervisors' signature, including memoranda of transmittal, acknowledgements, etc.
• Served as Division timekeeper
• Assisted in maintaining all office systems relating to Division's budget assuring that spending was tracked on per expenditure basis, to assure object class balances were maintained up-to-date.
• Worked closely with individuals and groups to resolve problems, analyze alternatives, negotiate differences, and make improvements by researching information and giving professional presentations highlighting finds and recommended enhancements.
• Managed over 50 calls daily using multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail.
• Trained new personnel regarding telephone and other procedures and offered assistance regarding PC use.
• Provided secretarial and administrative guidance to clerical support staff.
• Accurately distributed official papers and correspondence.
• Provided advice and assistance to agency personnel regarding proper correspondence procedures.
• Reviewed and analyzed letters/memoranda for the Secretary of Labor, Assistant Secretary, Deputy Assistant Secretary and other Executive staff signature levels for correct tone, consistency of approach and proper agency coordination.
• Arranged conferences.
• Processed travel vouchers in a timely manner in accordance with DOL and government regulations.
• Established and maintained contacts for exchange of information and materials requested by the Assistant Secretary and Executive staff.
• Files were accurately, numerically and chronologically organized for immediate retrieval upon request; if the need arrived, new files were established for office records.