Quinn Bogan
Smyrna,GA
Summary
Customer-centric General Manager with 5+ years managing high-volume boarding/daycare operations. Expert in P&L management, inventory control, and staff mentorship. Dedicated to elevating the customer experience while executing innovative operational strategies that result in consistent YoY revenue increases and staff retention.
Overview
14
14
years of professional experience
Work History
Multi-site General Manager
Destination Pet
11.2023 - Current
- Supports the mission, vision, culture and policies of Destination Pet.
- Manages all staff at centers ; recruits, hires, motivates, trains, promotes, counsels, and terminates when necessary.
- Oversees the scheduling of staff for work assignments, allowing staff to provide outstanding service while managing to a set budget.
- Manages center payroll and ensures that payroll is approved in a timely manner.
- Ensures safety of all employees by conducting safety training, enforcing of safe-handling rules, and complying with all safety related policies.
- Prepares and delivers annual performance reviews to team members on a timely basis.
- Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
- Resolve any and all customer and staff complaints.
- Actively manages center’s social media accounts through weekly postings and replying to customer comments.
- Creates, implements and executes on local marketing programs to acquire new customers and grow sales.
- Maintains appropriate inventory of supplies; reorders and restocks as necessary.
- Addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.
- Utilizes financial reports and statistics.
- Assists other team members as needed.
Lead Customer Delivery Representative
Carvana
Atlanta, GA
06.2021 - 10.2023
- Complete accurate and efficient customer paperwork into a tracking software system.
- Resolve daily customer complaints, and process transactions into a tracking software system.
- Provide excellent customer service and assist other team members with various tasks as necessary.
- Help customers with title and registration documentation and repairs vehicle delivery confirmations.
Inside Sales Representative
TLK Group
Phoenix, AZ
11.2012 - 08.2017
- Provided sales, customer service, and technical support for Comcast Communications cable, internet, home phone, and home security services.
- Assisted customers in setting up personalized packages at the most affordable prices.
- Set up new accounts, processed changes of existing accounts, and processed bill payments.
- Generated revenue for the company by upselling and offering additional products and services.
Assistant Manager
Wolf Haven Pet Retreat
Phoenix, AZ
09.2017 - 03.2021
- Assisted in daily facility operations, including grooming appointments, check-ins, and check-outs.
- Conducted staff training, ensuring that all team members understood and followed grooming and safety procedures.
- Collaborated with the manager in creating marketing strategies to promote and increase client bookings.
- Provided hands-on grooming services, including baths, haircuts, and nail trims, maintaining a high standard of quality.
- Assisted with inventory management and ordering of grooming supplies and pet care products.
Education
Associate of Business Administration -
Clark Atlanta University
Atlanta, GAMedical Assistant -
Advanced Career Training
Atlanta, GASkills
- Led initiatives for Windows device integration and Microsoft Office optimization, Managed technical troubleshooting processes to enhance user satisfaction, Oversaw implementation and training programs to ensure seamless adoption, Analyzed P&L reports to drive strategic financial decisions
Timeline
Multi-site General Manager
Destination Pet
11.2023 - Current
Lead Customer Delivery Representative
Carvana
06.2021 - 10.2023
Assistant Manager
Wolf Haven Pet Retreat
09.2017 - 03.2021
Inside Sales Representative
TLK Group
11.2012 - 08.2017
Associate of Business Administration -
Clark Atlanta University
Medical Assistant -
Advanced Career Training