Quinn Calderon
Brooklyn,NY
Summary
I've been working in loss prevention since 2020 and have since then, gained extensive knowledge and experience within the field. Things such as handling CCTV's, investigating internal and external theft, de-escalation techniques, maintaining safety protocols for employees and customers, enforcing store policy, and apprehending subjects. Having gained these experiences, I've learned to apply all the strategies and techniques to further evolve my capabilities within the field.
Overview
4
4
years of professional experience
Work History
Asset Protection Service Representative
Gap Inc
07.2023 - Current
- Developed positive relationships with local law enforcement agencies, promoting cooperation in investigations and incident response.
- Conducted thorough investigations into incidents of theft or fraud, leading to successful resolution and recovery of assets.
- Assisted in the apprehension of shoplifters, following proper legal procedures and company guidelines.
- Wrote reports for internal and external crime, burglary, or theft.
Asset Protection Greeter
DSW Shoes
02.2023 - 07.2023
- Kept customers and employees safe and from criminal activity.
- Completed daily safety audits.
- Assisted in apprehensions and recovering merchandise via customer service.
- Maintain close relations with store managers and employees to ensure store policy is being followed.
Customer Service Associate
Famous Footwear
02.2022 - 11.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered incoming phone calls and assisted callers with their questions and needs.
- Monitored sales floor to ensure no shoplifting activity was occurring.
Loss Prevention Detective
Marshalls
08.2021 - 11.2021
- Deterred and apprehended shoplifters.
- Completed daily safety and security audits to ensure safety of employees and customers.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Worked alongside law enforcement to help reduce store shortage.
- Monitored CCTVs to investigate internal and external activity.
- Performed security walks around store to monitor employee and customer activities.
Asset Protection Investigator
Burlington
09.2020 - 08.2021
- Identified, observed and apprehended individuals for committing theft by shoplifting.
- Greeted and welcomed all customers on sales floor to maintain service levels and security.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Investigated internal activity to reduce shortage from within the store.
- Monitored CCTVs for external and internal purposes.
Education
High School Diploma: Yes -
School For Legal Studies
Brooklyn, New York06.2017
Skills
- Conflict resolution
- Customer Service
- Multitasking abilities
- Supervision
- Data management
- Video surveillance proficiency
- Dependable and Responsible
- Extensive Computer Knowledge
- Incident Reporting
Accomplishments
Earned a certificate (One In A Million) by Burlington's Corporate for going above and beyond with my work.
Timeline
Asset Protection Service Representative
Gap Inc
07.2023 - Current
Asset Protection Greeter
DSW Shoes
02.2023 - 07.2023
Customer Service Associate
Famous Footwear
02.2022 - 11.2022
Loss Prevention Detective
Marshalls
08.2021 - 11.2021
Asset Protection Investigator
Burlington
09.2020 - 08.2021
High School Diploma: Yes -
School For Legal Studies
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