Quinn Dunlap
Kennesaw,GA
Summary
Dynamic professional with extensive experience in staff management and customer service at Governors Towne Club. Proven track record in training and mentoring teams, enhancing member experiences, and implementing strategic initiatives that improved operational efficiency. Skilled in decision-making and relationship building, fostering a culture of excellence and high service standards.
Overview
5
5
years of professional experience
Work History
Supervisor
Governors Towne Club
Acworth, GA
05.2025 - Current
- Supervised daily operations to ensure high service standards and guest satisfaction.
- Coordinated training programs for new staff, fostering skill development and teamwork.
- Monitored inventory levels, ensuring timely restocking of supplies for seamless operations.
- Resolved guest issues promptly when managers were not available, maintaining club reputation for exceptional customer service.
- Assisted developing schedules that optimized staff productivity while covering peak service hours.
- Collaborated with management to strategize initiatives aimed at enhancing member experiences.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Assisted in developing new cocktail menus and wine club improvements.
Patient Care Coordinator
Atlanta Oral and Facial Surgery
Marietta, GA
07.2024 - 05.2025
- Facilitated patient scheduling and appointment coordination to ensure seamless workflow.
- Managed insurance verification and authorization processes for procedures effectively.
- Assisted patients with inquiries, providing timely information and support for care options.
- Collaborated with clinical staff to streamline communication and improve patient experience.
- Maintained accurate patient records in electronic health systems, ensuring data integrity.
- Implemented process improvements that reduced appointment wait times and increased satisfaction.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Small Business Owner
Self Employed Services
Marietta, GA
01.2021 - 05.2023
- Supervised daily operations to ensure high service standards and guest satisfaction.
- Coordinated training programs for new staff, fostering skill development and teamwork.
- Monitored inventory levels, ensuring timely restocking of supplies for seamless operations.
- Resolved guest issues promptly when managers were not available, maintaining club reputation for exceptional customer service.
- Assisted developing schedules that optimized staff productivity while covering peak service hours.
- Collaborated with management to strategize initiatives aimed at enhancing member experiences.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Assisted in developing new cocktail menus and wine club improvements.
Bartender
Governors Towne Club
Acworth, GA
03.2023 - 07.2024
- Prepared and served a variety of cocktails, beers, and wines to club members.
- Cultivated relationships with the members to create a personable and exceptional experience
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Assisted in inventory management by tracking stock levels and ordering supplies as needed.
- Provided exceptional customer service by engaging with patrons and addressing their needs promptly.
- Trained new bartenders on cocktail preparation techniques and club standards.
- Implemented best practices for responsible alcohol service to uphold club policies and promote safety.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
General Studies
Kennesaw State University
Kennesaw, GASkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Strategic planning
- Processes and procedures
- Relationship building
- Schedule development
- Policy enforcement
Timeline
Supervisor
Governors Towne Club
05.2025 - Current
Patient Care Coordinator
Atlanta Oral and Facial Surgery
07.2024 - 05.2025
Bartender
Governors Towne Club
03.2023 - 07.2024
Small Business Owner
Self Employed Services
01.2021 - 05.2023
General Studies
Kennesaw State University