Quinn Ent

• Executed a variety of administrative and clerical duties to ensure that the business ran efficiently
• Provided reception desk coverage and greeted employees and clients with professionalism and hospitality building client commitment
• Managed student calendars ensuring all information is current, accurate, and updated in a timely manner
• Facilitated the check-in process for over 15+ clients daily, ensuring timely appointments
• Used data driven insights to provide clear and precise information to client inquiries regarding school policies
• Documented and filed client communications daily to maintain accurate records and accounts

• Trained new staff on service standards, menu knowledge, and POS system operation.
• Prepared and served beverages according to standard recipes and customer preferences.
• Maintained cleanliness and organization of the bar, patio, and storage areas.
• Engaged with customers, provided recommendations, and ensured satisfaction with orders.
• Assisted in catering events, showcasing excellent hospitality skills.
• Collaborated with kitchen staff to ensure timely service of food and drinks.
• Monitored inventory levels and placed orders as necessary.
• Retained guests and built a regular clientele through thorough and prompt service.

• Trained new bartenders on drink preparation, customer service standards, and POS operation.
• Developed craft cocktails for the menu.
• Utilized mixology techniques and provided personalized drink recommendations in a fast-paced environment.
• Maintained cleanliness and organization of the bar area, ensuring compliance with health codes and safety regulations.
• Managed inventory and supply levels through regular audits.
• Collaborated with kitchen staff to ensure timely delivery of food orders for bar customers.

• Developed and implemented training programs used company-wide.
• Provided exceptional customer service by greeting and seating guests, taking orders, and delivering food and beverages.
• Provided menu recommendations based on customer preferences and dietary restrictions.
• Communicated with team members to coordinate table assignments and collaborated with bar and kitchen staff.
• Served as Serve-safe certified first cook.
• Trained and mentored bartenders on drink preparation and customer service skills.
• Oversaw all aspects of bar operations, including inventory management and staff scheduling.
• Collaborated with kitchen staff for seamless food and beverage service.
• Created an engaging atmosphere by curating music playlists and coordinating live entertainment.
• Managed vendor relationships to negotiate pricing for alcohol purchases.
• Monitored customer satisfaction and addressed concerns promptly.
• Ensured compliance with health codes, safety regulations, and licensing requirements.
• Implemented efficient cash handling procedures.

3.6 GPA

Currently enrolled

4.00 GPA