Summary
Overview
Work History
Education
Skills
Timeline
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Quinneshia Gaston

las vegas

Summary

Dynamic professional with a proven track record at SP Plus Parking, excelling in staff management and customer service. Enhanced team productivity through effective training and mentoring, while improving customer satisfaction by promptly addressing concerns. Skilled in decision-making and maintaining attention to detail, ensuring operational excellence and a positive work environment.

Overview

12
12
years of professional experience

Work History

Supervisor

SP Plus Parking
05.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Sales Agent

Forever Blooming
09.2019 - 05.2023
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained flower products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Typed out orders one by on and ran reports at the end of the day
  • Used spread sheets, answered phones and got orders out in a timely manner
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.

Security Officer

Morrison Security
03.2017 - 11.2019
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

Assistant Manager

Discovery Children's Museum
06.2013 - 03.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

Associate of Applied Science - Criminal Justice

College of Southern Nevada
Las Vegas, NV
05-2027

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Decision-making

Timeline

Supervisor

SP Plus Parking
05.2023 - Current

Sales Agent

Forever Blooming
09.2019 - 05.2023

Security Officer

Morrison Security
03.2017 - 11.2019

Assistant Manager

Discovery Children's Museum
06.2013 - 03.2017

Associate of Applied Science - Criminal Justice

College of Southern Nevada

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Quinneshia Gaston