Quinn Hooper
Overland Park, Kansas, United States,KS
Summary
I am a Desktop Support Technician with a proven track record at The University of Kansas Health System, excelling in technical support and customer service. Skilled in Active Directory management and remote desktop support, I enhanced user productivity and satisfaction by resolving issues efficiently and training staff on new systems.
Overview
1
1
year of professional experience
Work History
Desktop Support Technician
The University of Kansas Health System
11.2024 - Current
- Enhanced user productivity, training employees on the use of new applications and system features.
- Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
- Assisted in the deployment of new hardware and software, ensuring minimal impact on end-users during transitions.
- Provided exceptional customer service, resolving a high volume of helpdesk tickets within established timeframes.
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
- Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
Server/Server Assistant
Pinstripes
12.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Cybersecurity/Cloud - Cyber Security/ Information Technology
Centriq Training
Kansas City, MO11-2024
High School Diploma -
Shawnee Mission South
Overland Park, KS05-2024
Skills
- Support documentation generation
- Printer and peripheral support
- Technical support expertise
- Active Directory management
- Remote support
- Remote desktop support
- Software installation
- Data backup and recovery
Timeline
Desktop Support Technician
The University of Kansas Health System
11.2024 - Current
Server/Server Assistant
Pinstripes
12.2023 - 07.2024
Cybersecurity/Cloud - Cyber Security/ Information Technology
Centriq Training
High School Diploma -
Shawnee Mission South
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