Quinn Leite
Phoenix,Arizona
Summary
Proven IT Technician with a track record of enhancing system efficiency and customer satisfaction at AZ Computer Lab. Expert in hardware installation and troubleshooting, adept at providing top-notch technical support and optimizing network protocols. Demonstrated ability to exceed project deadlines, improving operational productivity by effectively managing multiple priorities at Walmart. Personal passion for computer science in it’s entirety, having completed numerous home lab projects.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Technician
AZ Computer Lab
08.2024 - Current
- Assessing devices for issues then providing customers with a repair quote.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Repairing physical PC hardware as well as system software.
Online Grocery Pickup
Walmart
10.2022 - 01.2024
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Utilized Walmart’s internal software and inventory management systems to efficiently process orders and manage stock levels.
- Effectively communicated with customers and team members to ensure clarity on order statuses and resolve any discrepancies.
Education
High School Diploma - High School
Penn Foster High School
Scottsdale, AZ08.2024
Skills
- Troubleshooting
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Modern operating systems (Windows 10, Windows Server 2019, iOS, Android, MacOS, and Linux (Ubuntu)
- Virtual labs (Virtualbox, VMware)
- Network protocols and concepts (TCP/IP, UDP, VPN, Nrs, DNs, etc)
- Network Troubleshooting
- Knowledgeable with PC hardware
- Basic command line functions
- Installing and repairing operating systems
Certification
- CompTIA A+ (in progress
- CompTIA Network+ (in progress)
- CompTIA Security+ (starting soon)
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
IT Technician
AZ Computer Lab
08.2024 - Current
Online Grocery Pickup
Walmart
10.2022 - 01.2024
High School Diploma - High School
Penn Foster High School
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