QUINN MIHALOVIC
Miami,FL
Summary
Fashion-forward retail leader with over a decade of experience at H&M, currently serving as Store Visual Manager in Miami, Florida. Quinn specializes in creating the best customer experience through innovative visual merchandising and strategic team leadership. He continuously draws inspiration from current fashion trends to stay relevant, while driving profitability through strategic partnerships with management and mentoring visual teams across the South Region. Known for proven expertise in visual merchandising, retail operations, and trend forecasting - all while delivering exceptional customer experiences. From designer collaborations to leading trainings across the Area, Quinn continues to be a value-driven leader, focused on driving the best colleague and customer experiences daily.
Overview
10
10
years of professional experience
Work History
STORE VISUAL MANAGER
H&M
Miami, FL
01.2024 - Current
- Manager leading with a vision: Curating the best customer experience through a supportive, motivating, solution-based, and feedback-driven work environment.
- Leading and developing visual team through implementation of Store Presentation Principles, elevation of styling and presentation, consistent follow-up, feedback, and educating store team with most recent updates.
- Active partnership with Store Manager to drive profitability by creating action plans with realistic goal setting, timelines, planning, and follow-up.
- Consistent partnership with AVM to lead visual workshops and trainings, present on weekly conference calls, support with Season Start walks, and support stores throughout the South Region with designer launches, remodels, and Regional visits.
VISUAL MERCHANDISING KEYHOLDER
H&M
Phoenix, Arizona
08.2019 - 01.2024
- Executed floor and window sets, managed marketing displays and mannequins, utilizing company tools to curate current trends that inspire and engage customers.
- Oversaw strategic planning by creating team schedules based on in-store opportunities and continuously adapting to daily business performance.
- Drove sales by responding to daily, weekly, monthly, and quarterly KPIs in close collaboration with Store Manager.
- Partnership with department managers for department maintenance and a collaborative commitment to the overall development of the team.
DEPARTMENT SUPERVISOR
H&M
Gilbert, Arizona
01.2019 - 08.2019
- Responsible for back office routines: securing daily deposits, time punches, and staying up to date on KPI's.
- Leading a team of sales advisors to process shipments onto the sales floor in a clean and efficient manner by meeting time frames, following best practices, and coaching in the moment.
SALES ADVISOR
H&M
Tempe, Arizona
04.2016 - 12.2018
- Providing the best customer experience by contributing to the sales and profit of the store through direct customer service, garment care, garment processing, cash handling, and store operations.
Education
BACHELOR OF FINE ARTS - DANCE PERFORMANCE
ARIZONA STATE UNIVERSITY
TEMPE, ARIZONA12-2018
Skills
- Partnerships & Collaboration
- Development & Coaching
- Strategic planning
- Visual merchandising
- Store layout design
- Sales analysis
- Trend awareness
- Delegation & Follow-up
Websites
Accomplishments
- STORE OPENING VISUAL LEAD - BRICKELL US0768, Visual lead for new store in Miami, FL overseeing over 15 visuals from US, Canada, Colombia, and Mexico.
- VMPC MENTOR - Training mentor for Area supporting with training visual teams, rollout timeline, and follow-up.
- DESIGNER COLLABORATIONS - Successful and impactful implementation of designer collaborations with Magda Butrym, Glenn Martens, and Stella McCartney.
Timeline
STORE VISUAL MANAGER
H&M
01.2024 - Current
VISUAL MERCHANDISING KEYHOLDER
H&M
08.2019 - 01.2024
DEPARTMENT SUPERVISOR
H&M
01.2019 - 08.2019
SALES ADVISOR
H&M
04.2016 - 12.2018
BACHELOR OF FINE ARTS - DANCE PERFORMANCE
ARIZONA STATE UNIVERSITY