Hotel Front Desk Clerk 1 Year 2 Months Choice Hotels | 06.2025 - Current
Managed front desk operations, including check-ins, check-outs, and room assignments efficiently.
Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
Utilized hotel management software to update reservations and maintain accurate room availability records.
Collaborated with housekeeping staff to ensure timely room readiness for incoming guests.
Assisted in processing payments and handling cash transactions with precision and attention to detail.
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Law Firm Receptionist 1 Year 5 Months Smith & Turley | 06.2023 - 11.2024
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
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Law Firm Receptionist 3 Months Smith & Turley | 08.2022 - 11.2022
Scheduled appointments and maintained calendar for office executives to optimize workflow.
Provided exceptional front desk service, enhancing visitor experiences and ensuring smooth operations.
Developed filing system for confidential documents, improving organization and retrieval efficiency.
Confirmed appointments, communicated with clients, and updated client records.
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Cashier Team Lead 1 Year 8 Months Culver's Restaurant | 12.2020 - 08.2022
Managed shift schedules, optimizing team coverage during peak hours for efficiency.
Supervised cashier operations, ensuring accuracy in transactions and adherence to company policies.
Trained new cashiers on customer service protocols and point-of-sale systems.
Resolved customer inquiries and complaints, enhancing overall guest satisfaction levels.
Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
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