Quinn Wehrle
Summary
Software Engineer passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Complex problem-solver with analytical and driven mindset.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Rockwell Medical
01.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Organized and improved customer information for transportation and ordering purposes using Excel.
Rough Carpenter
Shelters Inc
06.2018 - 06.2020
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Planned and executed work with proper tools and materials to maximize efficiency.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Followed protocols and stayed organized to provide personal and teammate safety.
CNC Machine Operator
AB Heller
06.2015 - 10.2017
- Properly loaded and unloaded materials in and out of machines.
- Inspected finished parts by checking for defects to meet quality standards.
- Monitored machines during operation to make adjustments when necessary and produce quality parts.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
Education
Associate of Applied Science - Software Engineering
Oakland Community College
Bloomfield Hills, MI05.2023
Skills
- Shipping and Receiving Understanding
- Proofreading
- Quality Assurance Controls
- Microsoft Office
- Machine Setup and Calibration
- Measuring Equipment Oversight
- Project Requirements
- Organizing Supplies
- JavaScript, HTML, C, SQL
- Customer Support
- Tech Support
Timeline
Customer Service Representative
Rockwell Medical
01.2022 - 08.2023
Rough Carpenter
Shelters Inc
06.2018 - 06.2020
CNC Machine Operator
AB Heller
06.2015 - 10.2017
Associate of Applied Science - Software Engineering
Oakland Community College
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