Quinn Whitley
Medical Assistant
Portland,OR
Summary
Highly driven Medical Assistant with ability to effectively communicate and interact with medical professionals and patients alike using advanced interpersonal skills. Demonstrates strong clerical skills and a dedication to delivering first-rate healthcare experiences to patients.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Operations Associate
Fitness International LLC
Portland, Oregon
08.2021 - Current
- Managed over 50 calls a day
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Gathered, organized and input information into digital database.
- Answered questions about gym policies and addressed customer concerns.
- Answered central telephone system and directed calls accordingly.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Shift Supervisor
Starbucks
Portland, OR
01.2018 - 09.2021
- Increased productivity and revenue by decreasing drive through times by 50 seconds
- Oversaw teams of up to 25 employees
- Formed meaningful connections with customers and staff alike to create a supportive, uplifting environment that increased customer retention while decreasing staff turnover
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Created new training guidelines, and provided staff orientation and training.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Sales Representative
Vector Marketing Company
Phoenix, AZ
01.2017 - 08.2018
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Established new accounts through cold calling and personal visits to potential customers.
- Built strong client rapport to establish diversified network of connections.
- Implemented strict time management skills to ensure all clients were scheduled properly while leaving time to follow new leads and further expand client base
Line Server - Assistant Manager
Costa Vida
Phoenix, AZ
02.2016 - 01.2018
- Displayed advancement of skills through promotion from line server to assistant manager
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Achieved recognition for contribution to store success by optimizing sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
M.D. - Pre-Medicine
Portland State University
Portland, OR 09.2021 - Current
CCMA - Medical Assisting
Carrington College- Portland
Portland, OR 09.2021 - Current
Associate of Science - Premedicine
Portland Community College
Portland, OR 09.2020 - 09.2021
High School Diploma -
Mountain Ridge High School
Glendale, AZ 09.2014 - 05.2018
Skills
Clerical Support
undefinedCertification
[CPR], [American Red Cross]
Timeline
[CCMA], [Carrington College] - [Certification Pending]
05-2022
[BLS], [American Red Cross]
01-2022
[CPR], [American Red Cross]
11-2021
M.D. - Pre-Medicine
Portland State University
09.2021 - Current
CCMA - Medical Assisting
Carrington College- Portland
09.2021 - Current
Operations Associate
Fitness International LLC
08.2021 - Current
Associate of Science - Premedicine
Portland Community College
09.2020 - 09.2021
Shift Supervisor
Starbucks
01.2018 - 09.2021
Sales Representative
Vector Marketing Company
01.2017 - 08.2018
Line Server - Assistant Manager
Costa Vida
02.2016 - 01.2018
High School Diploma -
Mountain Ridge High School
09.2014 - 05.2018
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