Quinntia Hatch
Jacksonville,NC
Summary
To find a position where I can use my extensive knowledge in management and customer service and grow with a company
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
22
22
years of professional experience
Work History
Data entry/ Claims Specialist
Goldfein Claims Management, LLC
06.2021 - Current
- Remote data entry claims specialist for Law Firm
- Responsible for accurately processing GAP, Total Loss and Repossession claims for customers, dealerships and insurance companies
- Accurately entering in data for metrics daily
Indepent Travel Agent
Evolution travel
10.2019 - 12.2022
- Specialized in booking travel for customers through different websites and tools provided through the company
- Extensive training in different cruise lines
- Certified Disney specialist
Financial Representative
Fidelity Investments
01.2020 - 04.2021
- Responsible for securing and authenticating customer 401k account
- Assist in investment opportunities
- Provide information regarding 401k plans
Massage Therapist
Tranquil Healing
Jacksonville, NC
11.2014 - 10.2020
- Provided swedish, deep tissue, prenatal, lymphatic and sports massages
- Inventory for company supplies
- Bank deposits for company income
Technical Support Representative
Transcom USA
09.2014 - 01.2016
- Answered incoming calls from customers regarding issues with internet services
- Provide hardware, software, network problem diagnosis, resolution via telephone for customer's end users
- Processed payments for customers over the phone
- Ordered and processed new customer orders
Credit Service Representative
CESI Solutions
04.2012 - 05.2014
- Credit service representative for a debt collection company
- Responsible for managing customers accounts and processing payments to each debt collector on their credit
Office Manager
Holmes Detailing
Jacksonville, NC
02.2003 - 03.2012
- Office manager for busy auto detailing business
- Responsible for all inventory of products
- Performed all audits and income deposits to bank on a daily basis
- Booked appointments for customers
- Front office duties to include taking payments, calling to confirm appointments and rescheduling appointments
- Responsible for accounting duties
Education
Diploma - Massage Therapy
Miller Motte College
01.2013
High school or equivalent -
Dixon High School
06.2004
Skills
- Microsoft Office
- Data Entry
- Customer Service
- Management Experience
- Call Center
- Spreadsheets
- Excel
- Merchandising
- Planograms
- Alzheimer's Care
- Office Administration
- Contract Management
- Medical records
- Analysis skills
- EMR systems
- Computer networking
- Remote access software
- Typing
- Order entry
- Organizational skills
- HIPAA
- Live chat
- Data collection
- Fraud prevention and detection
- Zendesk
- Guest services
- Microsoft office
- Forms validation
- Claims processing
- Documentation review
- Claims
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Data entry/ Claims Specialist
Goldfein Claims Management, LLC
06.2021 - Current
Financial Representative
Fidelity Investments
01.2020 - 04.2021
Indepent Travel Agent
Evolution travel
10.2019 - 12.2022
Massage Therapist
Tranquil Healing
11.2014 - 10.2020
Technical Support Representative
Transcom USA
09.2014 - 01.2016
Credit Service Representative
CESI Solutions
04.2012 - 05.2014
Office Manager
Holmes Detailing
02.2003 - 03.2012
Diploma - Massage Therapy
Miller Motte College
High school or equivalent -
Dixon High School