Quintana Bissell
Fombell
Summary
Results-driven fraud detection analyst skilled in risk assessment and transaction monitoring. Proven ability to manage customer inquiries and collaborate effectively with law enforcement to mitigate fraud risks.
Detail-oriented professional with extensive experience in fraud prevention and transaction analysis. Known for strong communication and problem-solving skills, consistently delivering accurate and timely resolutions in high-pressure environments to enhance operational efficiency.
Overview
9
9
years of professional experience
1999
1999
years of post-secondary education
Work History
Enterprise Fraud React-Debit Card
PNC Bank
Pittsburgh
11.2022 - Current
- Analyzed transaction patterns to identify and mitigate potential fraud risks.
- Collaborated with law enforcement agencies to support ongoing investigations.
- Managed customer inquiries and disputes related to fraudulent debit card transactions.
- Completed day-to-day duties accurately and efficiently.
Filing of SARs per QA standards daily
SIR Team Analyst Sr
PNC Bank
Pittsburgh
08.2021 - 11.2022
- Working Sig and Pin disputes over the $5,000.00 threshold.
- Working alongside ISG for dispute resolution and decision on claims.
- Working with SIR Team and Leadership to research new ideas to improve procedures and increase productivity.
Detection and Fraud Analyst
PNC Bank
Pittsburgh
04.2021 - 08.2021
- Completing daily cases assigned with accuracy.
- Completing daily cases assigned with efficiency in order to meet IPH standards.
Operations Analyst - Subpoena Processing
PNC Bank
Pittsburgh
11.2019 - 04.2021
- Receiving and completing multiple subpoenas daily and completing with accuracy.
- Working closely with service partners to ensure accuracy and meet deadlines.
Teller Supervisor
PNC Bank
Ellwood City
10.2018 - 11.2019
- Completing monthly and weekly auditing on all branch tellers.
- Customer service management on a daily basis, as well as assisting clients.
- Coaching and development on branch tellers including monthly one-on-one reviews.
Teller Supervisor
Huntington Bank
Cranberry Township
02.2017 - 10.2018
- Coaching and development of branch tellers.
- Prepared daily progress reports for work performed.
- Greeted all guests to create a welcoming environment.
Education
Butler Senior High School
Butler, PASkills
- Fraud detection
- Risk assessment
- Transaction monitoring
- Case management
- Compliance knowledge
- Effective communication
- Problem solving
- Time management
- Organization
Timeline
Enterprise Fraud React-Debit Card
PNC Bank
11.2022 - Current
SIR Team Analyst Sr
PNC Bank
08.2021 - 11.2022
Detection and Fraud Analyst
PNC Bank
04.2021 - 08.2021
Operations Analyst - Subpoena Processing
PNC Bank
11.2019 - 04.2021
Teller Supervisor
PNC Bank
10.2018 - 11.2019
Teller Supervisor
Huntington Bank
02.2017 - 10.2018
Butler Senior High School