Quintavia Bledson
Chick-fil-A Corp
Buford,GA
14
years of professional experience
Dynamic Customer Service Team Lead with a proven track record of enhancing customer satisfaction by 15%. Skilled in conflict resolution, active listening, and process improvement, with a natural ability to build trust and connect with others. Known for a compassionate, personable approach and a commitment to helping customers navigate unexpected situations with clarity and confidence.
Work History
Resolution Team Lead
7 Years 10 Months- Guided representatives in handling challenging customer interactions and provided de-escalation techniques.
- Streamlined processes for faster issue resolution, resulting in increased customer loyalty.
- Reduced customer complaints by ensuring timely and accurate responses to their concerns, improving satisfaction ratings by 15%.
Customer Service Representative
1 Year 9 Months- Managed a high volume of incoming calls and emails while consistently exceeding performance metrics by 8%.
- Provided expert assistance in website navigation and product selection to enhance customer shopping experiences.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Receptionist
1 Year 9 Months- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Managed multiple tasks and met time-sensitive deadlines.
Manager
3 Years 11 Months- Managed daily operations to streamline workflow and enhance service quality.
- Developed scheduling strategies to optimize staff coverage during peak hours, reducing wait times by 25%.
- Designed and executed rewards and recognition programs to enhance employee morale.
Education
Bachelor of Science - Recreation
Skills
Attention to detail
Resourceful
Problem-solving
Multitasking
Organizational skills
MS office
Timeline
Resolution Team Lead
Chick-fil-A Corp
02.2018 - 12.2025Read More
Customer Service Representative
Alorica
05.2016 - 02.2018Read More
Receptionist
Georgia Southern University
08.2014 - 05.2016Read More
Manager
McDonald's
06.2012 - 05.2016Read More
Georgia Southern University
Bachelor of Science from Recreation
Read More