Sylvia Perez
Kingsville,TX
Summary
Dynamic professional with a proven track record at Alorica, excelling in team management and customer service excellence. Achieved significant improvements in customer satisfaction through effective problem-solving and quality assurance measures. Skilled in reporting and documentation, fostering a results-driven environment that enhances team performance and operational efficiency.
Overview
39
39
years of professional experience
Work History
Resolution Team Lead
Alorica
Corpus Christi, TX
03.2014 - 01.2026
- Led resolution team in addressing customer inquiries and complaints effectively
- Developed training materials to enhance team performance and ensure consistent service quality
- Analyzed escalation trends to identify process improvements and reduce resolution time
- Coordinated cross-functional collaboration to streamline issue resolution processes
- Mentored team members, fostering professional development and improving overall productivity
- Implemented quality assurance measures, enhancing customer satisfaction ratings significantly
CNA
Lisa's Private Care
Portland Texas
04.2005 - 03.2014
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs, documenting changes for healthcare team review.
General Manager
Winerschnitel
Corpus Christi, TX
04.1996 - 03.2005
- Oversaw daily operations to enhance service quality and operational efficiency.
- Implemented staff training programs to improve team performance and customer satisfaction.
- Analyzed sales data to identify trends and adjust strategies for optimal revenue generation.
- Developed and maintained budgets, ensuring alignment with organizational financial goals.
- Led cross-functional teams in executing promotional events, boosting brand visibility.
- Streamlined inventory management processes to reduce waste and improve supply chain efficiency.
- Fostered positive workplace culture through employee engagement initiatives and feedback mechanisms.
- Enhanced operational workflows by integrating technology solutions for real-time reporting and analysis.
Nueces County Appraisal Dist
Data Entry Work
Corpus Christi, TX
04.1987 - 04.1996
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
GED -
W.B. Ray
Corpus Christi, TX1986
Skills
- Team management
- Motivational
- Goal setting and achievement
- Client retention strategies
- Reporting and documentation
- Teamwork
- Customer service
- Problem-solving
- Problem-solving skills
- Attention to detail
- Problem-solving abilities
- Reliability
- Computer skills
- Understanding customer needs
- Customer service excellence
Languages
Spanish
Native or Bilingual
Timeline
Resolution Team Lead
Alorica
03.2014 - 01.2026
CNA
Lisa's Private Care
04.2005 - 03.2014
General Manager
Winerschnitel
04.1996 - 03.2005
Nueces County Appraisal Dist
Data Entry Work
04.1987 - 04.1996
GED -
W.B. Ray