Quintella McQueen

Led data entry and background check processes, ensuring accuracy and confidentiality.
Utilized Salesforce to manage and improve applicant reconsideration cases.
Coordinated multiple tasks efficiently while maintaining high-quality customer service.
Facilitated thorough audits, and ensured compliance across various units.

• Computer proficiency with web-based applications and Microsoft Office applications (Outlook, Word, Excel, Salesforce, SharePoint).
• Strong attention to detail.
• Managed several tasks concurrently with ease.
• Excelled in delivering high-quality customer service through effective communication.
• Executed data input tasks efficiently.
• Work independently, as well as interdependently, with the team.
• Maintained confidentiality while processing private information.
• Demonstrated expertise in critical analysis.
• Facilitated thorough audits of background checks across different units.
• Leveraged Salesforce to produce reconsideration cases for non-compliant applicants.

• Handled incoming calls efficiently and arranged walk-in interview appointments.
• Executed E-verification and I-9 verifications.
• Carried out meticulous checks for backgrounds and references.
• Streamlined the onboarding process.
• Managed weekly recruitment quota of more than 50 calls.
• Managed administration of saliva-based drug screenings.

• Enhanced guest experience through warm greetings and welcomes.
• Directed guests and answered their questions.
• Maintained security and telecommunications systems.
• Complied with procedures, rules, and regulations on keeping a safe and clean reception area.
• Documented and communicated various actions, irregularities, and continuing needs.
• Answered telephone inquiries promptly.
• Prepared letters and documents.
• Scheduled appointments and maintained the appointment calendar

• Tracked sales performance metrics to identify trends in market place.
• Conducted inventories on a regular basis to track stock levels.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Bagged or packaged purchases and wrapped gifts.
• Recommended, selected and located merchandise based on customer desires.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.