Quinten Byrd
High Point,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2026
2026
years of professional experience
Work History
Mental Health Technician
Light house care center of Conway
Conway, SC
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Encouraged positive behaviors through rewards systems when appropriate.
- Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
- Assisted in transporting clients to appointments outside the facility when necessary.
- Supported clients in developing daily living skills such as budgeting money or time management.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Administered medications as prescribed by physician or psychiatrist.
- Developed positive relationships with patients while maintaining professional boundaries.
- Tracked client movement on and off unit by documenting times and destinations.
- Documented patient interactions in compliance with HIPAA requirements.
- Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
- Conducted or assisted in treatment and rehabilitation of mental health patients by performing basic assessment procedures.
- Interviewed new patients to complete admission forms and assess mental health status.
Assistant Manager
Zaxby's Restaurant
Greensboro, NC
06.2023 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Delegated daily tasks to team members to optimize group productivity.
Restaurant General Manager
Pizza Hut
High Point, NC
11.2024 - 04.2025
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
Assistant Store Manager
Pizza Hut
High Point, NC
05.2022 - 06.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Shift Manager
Pizza Hut
Conway, SC
09.2021 - 05.2022
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
Inventory Supervisor
RGIS Inventory Services
Myrtle Beach, SC
12.2018 - 03.2022
- Maintained accurate and up-to-date records of all inventory transactions.
- Ensured compliance with safety regulations, hazardous material handling protocols, and security procedures in the warehouse.
- Assigned tasks to staff members in order to meet deadlines and maximize productivity.
- Managed the cycle count process by conducting periodic physical counts of inventory items.
- Reviewed inventory control reports ensuring accuracy and completeness.
- Prepared and led staff training and instruction.
- Assessed job sites to determine work needed.
- Reported employee time, job expenses and inspections results in work records.
Education
High School Diploma -
Conway High School
Conway, SC05.2002
Skills
- Sales Monitoring
- Cost Reduction
- Recruiting and Interviewing
- Product and Service Knowledge
- Operations Management
- Task Delegation
- Staff Management
- Money Handling
- Negotiation
- Google Drive
- Schedule Oversight
- Orientation and Training
- Customer Relations
- Staff Supervision
- Medication Administration
- Charting and Clinical Documentation
- Behavior Management
- Patient Safety Management
- Crisis Intervention
- Patient Assessment
- Employee Training
- Behavior Observation
- Vitals Monitoring
- Encouragement and Motivation
- HIPAA Requirements
- Decision-Making
- Intake Assessment
- Behavioral Support
Timeline
Restaurant General Manager
Pizza Hut
11.2024 - 04.2025
Assistant Manager
Zaxby's Restaurant
06.2023 - Current
Assistant Store Manager
Pizza Hut
05.2022 - 06.2023
Shift Manager
Pizza Hut
09.2021 - 05.2022
Inventory Supervisor
RGIS Inventory Services
12.2018 - 03.2022
High School Diploma -
Conway High School
Mental Health Technician
Light house care center of Conway