Quintessa Roanhorse
Chandler,AZ
Summary
Dynamic and results-oriented professional with experience at Wild Horse Pass Hotel & Casino, excelling in high-pressure environments. Demonstrated expertise in effective communication and organizational skills, ensuring seamless guest experiences. Proven track record in improving operational efficiency and exceeding performance targets by leveraging critical thinking and problem-solving abilities. Fluent in English with a commitment to excellence.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Wild Horse Pass Hotel & Casino
09.2024 - 10.2024
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Sortation Associate
Amazon
05.2020 - 03.2021
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance metrics.
- Exceeded performance targets consistently through dedication, speed, accuracy, and teamwork.
Front Desk
Howard Johnson
01.2018 - 02.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Streamlined front desk operations for increased efficiency and improved customer service.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
High School Diploma -
Ombudsman Education Service
Phoenix, AZ05.2024
Skills
- Fluent in English- Read, Write & Speaking
- Problem solving
- Critical thinking
- Time management
- Communication skills
- Organizational skills
Certification
Cardiopulmonary Resuscitation- February 2024
Timeline
Front Desk Agent
Wild Horse Pass Hotel & Casino
09.2024 - 10.2024
Sortation Associate
Amazon
05.2020 - 03.2021
Front Desk
Howard Johnson
01.2018 - 02.2020
High School Diploma -
Ombudsman Education Service
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