Jaymarie Castellanos
Houston,TX
Summary
Motivated and highly adaptable Nursing major college student who is successful at balancing hospitality and guests or patients needs. My goal in any workplace is to ensure that I create a positive patron experience by delivering exceptional customer service to all parties of different backgrounds. I have shocked my team and managers with the cleanliness, hospitality and ability to maintain quality assurance procedures and protocols so quickly and have left a lifetime impression. I have hopes to one day transfer my skills into the medical field and am positive about continuing my educational growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Agent
The Houstonian Hotel, Club & Spa
Houston, TX
10.2023 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked and communicated successfully with diverse group of coworkers to accomplish goals and address issues related to duties or networks.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Input customer data into reservation systems and updated to reflect room changes.
- Answered around 150 phone calls daily, responded to inquiries, and took messages.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Guest Service Associate
Cafe Express
Houston, Texas
01.2023 - 09.2023
- Managed customer complaints and rectified issues to complete satisfaction.
- Completed cleaning duties by sweeping and mopping floors and tidying up server stations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Explained menu options to guests, offered suggestions and demonstrated knowledge of current menu items, garnishes, ingredients, and preparation methods.
Catering Sales Team Specialist
Cafe Express
Houston, Texas
12.2022 - 09.2023
- Modified existing software systems such as Excel to enhance performance and add new features.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Answered 50 calls per shift to assist with customer questions and concerns while displaying strong telephone etiquette.
- Executed updated marketing plans to increase branding exposure, customer traffic and sales by doing reach outs and follow ups daily.
- Collaborated with marketing team to develop promotional campaigns targeting new customers.
- Organized and coordinated meetings, events, conferences, and other special occasions.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
Education
Bachelor of Science - Nursing
University of Houston - Downtown
Houston, TX06-2026
High School Diploma -
Michael E. DeBakey HS For Health Professions
Houston, TX06-2022
Skills
- Front Office Support
- Guest Relations
- Credit and Cash Payments
- Public Speaking
- Communication Skills
- Fluent in Spanish and English
- Excel, Word and PowerPoint Skills
- Leadership
- Multitasking/Time Management
- Hospitality
Certification
- Food Handler Certification
- TABC Certification
- CPR Certification
Timeline
Front Desk Agent
The Houstonian Hotel, Club & Spa
10.2023 - Current
Guest Service Associate
Cafe Express
01.2023 - 09.2023
Catering Sales Team Specialist
Cafe Express
12.2022 - 09.2023
Bachelor of Science - Nursing
University of Houston - Downtown
High School Diploma -
Michael E. DeBakey HS For Health Professions