Quintin Jackson
Denver,CO
Summary
Multitasking Network Administrator with a background in system upgrades and hardware monitoring. Determined employee with over 6 years of network component installation experience. Highly knowledgeable in system repairs and performance improvements. Focused on managing network infrastructure and optimizing the environment while reducing redundancy. Adept knowledge in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Dynamic team player when interfacing with other staff members, stakeholders, vendors, and end-users.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network Administrator
United States Army, AUS
05.2021 - Current
- Accurately resolve Service Desk incidents and tickets for over 800 users across 4 different organizational units, while maintaining a 72-hour resolution time
- Monitor, detected, and analyzed patterns of non-compliance and took appropriate administrative action to minimize network security risk while maintaining STIG guidance
- Created online documentation detailing resolution steps by utilizing SharePoint and OneDrive to help end-user productivity, reducing daily issues by 20%
- Installed, maintained, and deployed desktop software, hardware, and operating system images utilizing SCCM
- Actively monitored servers, switches, routers, and software applications to maintain uptime for the network environment
- Established a functional network diagram that enabled the organization to optimize imaging and troubleshooting of devices within the organization.
Information Technology Specialist
United States Army, AUS
03.2019 - 05.2021
- Completed the installation and configuration of 500+ computers and peripherals during organizational life-cycle management
- Successfully managed and troubleshoot office networks, Google Applications, Printer Systems, and A/V systems to enable the organization to operate hardware smoothly and efficiently
- Managed the imaging, deployment, and staging of laptops, VoIP systems, printers, and phones for end-users and company executives by use of SCCM and DISA Purebred
- Demonstrated proficiency in the utilization of Active Directory and MS Intune to enhance desktop support experience and end-user access to software applications
- Managed the training for Tier 2 level help desk technicians, while managing the development of incident documentation and implemented solutions
- Conduct organizational IT onboarding/offboarding activities for new and transitioning employees.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT05.2025
Skills
- Incident Response
- System Monitoring Tools
- DISA Management
- Linux Operating Systems
- Network Troubleshooting
- System Administration
- Technical Support
- Critical Thinking
Summary Of Qualification
I am a highly driven military veteran with six years of experience conducting network administration, system repairs, and technical solution implementation. I take pride in my demonstrated success in establishing network security, server configuration, software installations, and system operations management to improve efficiency for over 800 users across 1,500+ stationary, mobile devices, and peripheral systems. I have a proven track record of planning and executing with government and military personnel. As a highly effective communicator, I am focused on client engagement, resolution, and satisfaction with experience handling client interactions across diverse demographics.
Technical Competencies
Remedy, Service Now, Web Helpdesk, Solar Winds, Microsoft Teams, Windows, MacOS, Linux, Chrome OS, IOS, Android, Windows, NetApp, VMware, Dell EMC, AWS, Azure, Microsoft Office Applications, Microsoft 365, SharePoint, SCCM, DHCP, PowerShell, One Identity Active Roles (ARS), Active Directory, NetIQ Directory, Resource Administrator, Group Policy
Education Certifications
Austin Peay State University, Clarksville, TN, B.S Computer Information Systems with Minor in Networking Concepts, Currently Enrolled, CompTIA Security + Certified, CompTIA Network + Certified, CompTIA A + Certified
Clearance
Active Secret Clearance
Certification
- CompTIA Security+
- CompTIA Network +
- CompTIA A +
- ITIL Foundations
Timeline
Network Administrator
United States Army, AUS
05.2021 - Current
Information Technology Specialist
United States Army, AUS
03.2019 - 05.2021
Bachelor of Science - Information Technology
Western Governors University
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