Quintisha Patton
Summary
I am an experienced customer service professional. I possess excellent adaptability skills. I excel in problem resolution and I have exceptional communication abilities, all complemented by a positive can- do attitude. A proven ability managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
16
16
years of professional experience
Work History
Member services medicaid advocate
United Healthcare
Remote, MO
11.2024 - Current
- Proficient in explaining benefits and resolving member issues
- Provide comprehensive service information
- Skilled in handling eligibility, claims, and referral inquiries
- Ensure precise documentation and policy compliance
- Support providers and employers with benefit details and authorization requests
- Consistently achieve high customer satisfaction
- Filed appeals when necessary after a judgment is rendered in a case.
Customer Service Representative
Spectrum
Bridgeton, MO
11.2020 - 06.2024
- Managed a high volume of incoming calls for both internet and cable video issues.
- Efficiently manage tasks across two computer screens while navigating various software applications simultaneously
- Assisted customers with account inquiries, billing concerns & payment processing.
- Scheduled and coordinated technician appointments.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Cashier, Retail and Warehouse Associate
MERS Goodwill
St. Louis, MO
10.2014 - 11.2020
- Adept at providing prompt and courteous customer service
- Ability to operate a cash register efficiently and accurately
- Make sales referrals and introduce new ones
- Effectively resolve customer concerns and provide relevant information with proficient communication skills
Shift Supervisor
Annas Linens
St. Louis, MO
09.2012 - 03.2014
- Deputize for the store manager in managing store operations by providing leadership & supervising a staff of 8+ people to meet and exceed assigned targets
- Ability to confidently fulfill customer satisfaction while following company policy and procedures
- Opening and closing of company store.
- Efficient cash handler
- General cleaning
- Adhere to safety and hygiene guidelines and OSHA standards
Customer Service Rep
West Asset Management
St. Louis, MO
10.2010 - 03.2012
- Handle 50+ customer infractions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Memorized all company products and services to be able to answer customer questions quickly and efficiently
- Collate source data such as customers names, addresses, phone numbers, credit card information and enter data into various customer service software
Education
High school diploma -
St. LouisSkills
- Microsoft office
- Data entry 50 wpm
- Effective verbal & written communication
- Technical Support
- Conflict resolution
- Time management
- Detail orientation
- Team Collaboration
- Troubleshooting
- Multitasker
- Adaptability
- Help Desk
- Shift Management
- Account management
- Credit card payment processing
- Appointment scheduling
Timeline
Member services medicaid advocate
United Healthcare
11.2024 - Current
Customer Service Representative
Spectrum
11.2020 - 06.2024
Cashier, Retail and Warehouse Associate
MERS Goodwill
10.2014 - 11.2020
Shift Supervisor
Annas Linens
09.2012 - 03.2014
Customer Service Rep
West Asset Management
10.2010 - 03.2012