QUINTOLYN KIRBY

Load Life Logistics

01.2020 - 08.2023

Streamlined order processing workflows, resulting in decreased order turnaround time and higher customer satisfaction rates.
Enhanced operational efficiency by streamlining dispatch processes and implementing appropriate software tools.
Coordinated daily logistics operations, optimizing routes for cost-effective and efficient deliveries.
Managed high-volume transportation requests, ensuring timely and accurate delivery of goods to clients.
Developed strong relationships with carriers, negotiating favorable rates and improving service reliability.
Oversaw maintenance of fleet vehicles, scheduling regular inspections, servicing, and repairs as needed for optimal performance.
Analyzed shipment trends to anticipate future logistics needs and proactively adjust resources accordingly.
Improved communication between dispatchers and drivers through implementation of advanced GPS tracking technology and mobile applications.
Managed driver schedules effectively to ensure adequate staffing levels during peak hours or emergencies.
Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
Answered phone calls and responded to customer emails.
Monitored vehicle locations to coordinate timely arrivals.
Scheduled deliveries and pickups according to customer needs.
Scheduled and organized delivery routes.