Quinton Bacon
Chicago,IL
Summary
Driven by a results-focused approach at Northwestern Memorial Hospital. Leveraged expert problem-solving and technical communication skills to enhance customer satisfaction and operational efficiency. Proficiency in process improvement and quality assurance significantly contributed to a safer, more efficient work environment, underscoring an ability to exceed employer expectations through dedicated service and innovative solutions. An organized and dependable candidate who successfully manages multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Professional Abalation Specialist
Northwestern Memorial Hospital
06.2016 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Assisted with staff training to enforce quality, safety, and sanitation guidelines.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Interventional Pulmonary Technician
Northwestern Memorial Hospital
03.2013 - 06.2019
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Tested components and systems to evaluate performance and identify concerns.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
GI Procedure Technician
Northwestern Memorial Hospital
08.2008 - 03.2013
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Increased efficiency in endoscopy unit operations by organizing equipment and maintaining sterilization protocols.
- Developed strong rapport with patients, easing anxieties surrounding invasive GI procedures.
- Handled inventory and preparation for upcoming procedures by ordering supplies and ensuring patients' rooms were stocked and set up.
- Assisted physicians in performing upper and lower gastrointestinal examinations, esophageal dilation and biliary stent placements.
- Documented patient information according to established procedures.
- Maintained all safety protocols and processes when cleaning, disinfecting, and sterilizing endoscopes and related equipment.
- Prepared patients for procedures to assist doctors, nurses, and support staff.
- Supported physicians and nursing staff during the procedures.
- Ambulated and assisted patients before and after procedures.
- Efficiently set up and tore down procedure rooms in preparation for upcoming procedures.
Education
Master of Arts - Public Administration
Franklin University
Columbus, OH06.2024
Bachelor of Science - Health Sciences
Franklin University
Columbus, OH12.2021
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Proficient in Microsoft Office Suite
- Data Analysis
- Process Improvement
- Management collaboration
- Technical communication
Timeline
Professional Abalation Specialist
Northwestern Memorial Hospital
06.2016 - Current
Interventional Pulmonary Technician
Northwestern Memorial Hospital
03.2013 - 06.2019
GI Procedure Technician
Northwestern Memorial Hospital
08.2008 - 03.2013
Master of Arts - Public Administration
Franklin University
Bachelor of Science - Health Sciences
Franklin University