Quinton Long
Renton
Summary
Experienced and dependable Assistant Manager with over 10 years at Regal Cinemas, specializing in theater operations, team leadership, and delivering exceptional guest service. Demonstrated success in supervising daily operations, managing high-performing teams, optimizing scheduling, and handling conflict resolution in a fast-paced entertainment environment. Highly skilled in box office, concessions, and projection operations, as well as inventory management, cash handling, and staff training. Committed to maintaining Regal’s high standards for cleanliness, safety, and customer satisfaction while driving team performance and operational efficiency.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Regal Cinemas
Renton
11.2014 - Current
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Established processes for monitoring customer satisfaction levels.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Implemented quality control measures to uphold company standards.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
- Above average knowledge of Microsoft Word, PowerPoint, and Excel.
- Used to standing for 6-8 hours a day and lifting 25-50 pounds.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2014
Skills
- Customer service
- Scheduling staff
- Problem solving
- Manual labor
- Computer skills
- Inventory management
- Team building
- Conflict resolution
- Employee training
- Timekeeping management
- Microsoft Excel
- Goal setting
- Employee supervision
- Microsoft office expertise
- Adaptability and flexibility
- Workload management
- Scheduling and planning
- Employee engagement
- Schedule oversight
- Team motivation
- Task delegation
- Verbal and written communication
- Customer relations
- Problem-solving
- Team leadership
Timeline
Assistant Manager
Regal Cinemas
11.2014 - Current
High School Diploma -
Penn Foster Career School