Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Quinton Owens II

Summary

A dedicated, career-oriented individual with the proven ability to produce results in a fast-paced environment with critical deadlines. Outgoing and articulate who gets along well with peers and coworkers at all levels. Works well independently as well as collaboratively in a team environment. Learns quickly and enjoys challenges. Computer skills include all current Microsoft Windows operating systems, Microsoft 365, PowerBI, Sharepoint, Citrix, Google Workspace, Android and iOS.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Owner/Operator

Learn Your Technology LLC
Melbourne, FL
01.2022 - Current
  • Instruct customers in a way that increases their digital literacy.
  • Troubleshoot mobile devices.
  • Educate clients on basic, intermediate, and advanced functions of their devices.
  • Perform setup of PCs, mobile devices and IoT devices.
  • Data recovery.

Assistant Store Manager

T-Mobile | Wireless Vision
Cocoa, FL
09.2022 - 11.2023
  • Primary point of contact in the absence of the store manager, including sales, operations and people
  • Manage backend processes and execution of customer facing initiatives to ensure store is always in T-Mobile and internal company audit compliance
  • Responsible for daily and monthly inventory and cash management, as well as managing other key operational metrics.

Interim Store Manager

T-Mobile | Wireless Vision
Palm Bay, FL
11.2022 - 01.2023
  • Meet and exceed organizational and individual performance goals
  • Make staffing adjustments as needed to meet the needs of the business
  • Responsible for all aspects of retail including hiring, training, marketing, loss prevention, P&L and team leadership
  • Motivate, coach, develop, lead and train a winning sales team
  • Ensure that sales associates are up to speed on training for new products and offerings.

Merchandiser

Swire Coca-Cola
Tucson, AZ
03.2022 - 08.2022
  • Restock displays, sections, racks, coolers and shelves in an aligned manner
  • Build displays and other promotional items throughout the assigned store
  • Maintain backrooms by organizing and consolidating back stock in a safely accessible way within the assigned loading dock area
  • Set aside and store in backroom any product unfit for sale to be credited to customer account
  • Operate powered equipment and manual equipment
  • Clean and organize shelves or aisles each day to provide a safe environment for consumers.

Assistant Store Manager

T-Mobile | Connectivity Source
Tucson, AZ
03.2021 - 05.2022
  • Conduct administrative duties at the store
  • Keep all promotions and pricing provided to our sales teams up to date on a daily basis
  • Maintain the store for audit compliance
  • Assist store manager in executing initiatives related to sales, service, and customer experience

Retail Store Manager

T-Mobile | Connectivity Source
Casa Grande, AZ
05.2021 - 10.2021
  • Coach, train and develop team
  • Maintain operational standards to ensure inventory, revenue, promotions, displays and store environment for all customers
  • Recruit, interview, and retain a highly engaged sales team
  • Drive marketing efforts using avenues like social media, networking and outside events
  • Deliver exceptional sales results, start Iowan around and take care of both employees and customers professionally.

Mobile Expert

T-Mobile | Wireless Vision
Cocoa, FL
10.2018 - 03.2021
  • Provide exceptional customer service to individuals visiting the store, including greeting customers, answering phones and assessing their needs.
  • Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts to identify revenue opportunities, and excelling in quality metrics.
  • Work with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
  • Complete accurate paperwork and transactions according to company policies and procedures.
  • Assist customers with service activations, changes and bill payments, sell accessories and process price plan changes and upgrades.
  • Engage in service selling and right fitting the customer with the appropriate total technology solution.

Education

Associate of Science - Cyber Security

University of Phoenix-Online Campus
01-2025

High School Diploma -

Warner Robins High School
05.2002

Associate of Science - Networking Specialist

Middle Georgia Technical College

Bachelor of Science - Computer Science

Albany State University

Skills

  • Problem Solving
  • Critical Thinking
  • Adaptability
  • Training and Development
  • Retail Inventory Management
  • Operations Management
  • Multitasking and Organization
  • Team Building and Leadership

Certification

  • ISC2 Candidate

Timeline

Interim Store Manager

T-Mobile | Wireless Vision
11.2022 - 01.2023

Assistant Store Manager

T-Mobile | Wireless Vision
09.2022 - 11.2023

Merchandiser

Swire Coca-Cola
03.2022 - 08.2022

Owner/Operator

Learn Your Technology LLC
01.2022 - Current

Retail Store Manager

T-Mobile | Connectivity Source
05.2021 - 10.2021

Assistant Store Manager

T-Mobile | Connectivity Source
03.2021 - 05.2022

Mobile Expert

T-Mobile | Wireless Vision
10.2018 - 03.2021

Associate of Science - Cyber Security

University of Phoenix-Online Campus

High School Diploma -

Warner Robins High School

Associate of Science - Networking Specialist

Middle Georgia Technical College

Bachelor of Science - Computer Science

Albany State University

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Quinton Owens II